Customer Quality Engineer

We are looking for an experienced Quality Engineer to join us. As Customer Quality engineer you are responsible for monitoring, planning and actioning customer and dealer feedback relating to product. Working closely with technical and commercial teams in support of Quality KPI's as well as visiting dealers to continually strengthen our relationship.,

• Review Customer Quality data (Warranty, Field Product Quality Reports, Complaints) for opportunities for improvement and topics for addressal where appropriate.


• Triage and action topics within the respective Customer Quality Systems.


• Acting as point of contact to the aftersales domain.


• Collecting, identifying and storing Warranty returns.


• Liasing with other functions and suppliers to manage problems taken up for resolution utilizing a suite of problem-solving capabilities.


• Supporting the Lead Customer Quality engineer achieve departmental Key Performance Indicators.


• Continually review Customer Quality processes taking an active role in the continual improvement and optimising the way you and others work.
  
  Be able to gather, understand data and take meaningful action as a result.


• Must be comfortable presenting data to small audiences for workshops, meetings or such like.


• Understand, respect and follow the company's Health, Safety and Environmental rules and guidance.


• Ability to utilize problem solving tools (Quality Alerts 3C's, Rapid Problem-solving, A3 Practical Problem-solving or 8 disciplines of problem-solving).


• Can communicate with internal and external parties to support problem resolution.


• Possesses a strong understanding of vehicle componentry or systems and their importance, preferably with 2-3 years working with motorcycles, either through design, production, maintenance or similar.
  
  We're not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.


Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

Competitive salary package that recognises your skills and experience

A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge

Generous pension scheme that sets you up for the future, with access to personalised advice.

Private Medical Insurance and a Cash Back Programme to keep you feeling your best

Life insurance (4x salary) because we've got your back no matter what

FREE fruit, got to have your five-a-day!

WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!

A diverse and international team that brings together different perspectives, backgrounds, and experiences.

Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!

️Want to go green? You can enjoy free electric bicycle hire

Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself!