Customer IT Assurance Manager

The purpose of this role is to assist in the operation of Technology External Assurance function's focus on Customer Information Security Assurance by the execution and oversight of activities including bids & tenders, contract reviews, due diligence, audits, findings and reporting to manage and deliver the expectations of BGUK's customers aligned to defined SLAs and deadlines.

The role holder will also identify and deliver enhancements to External Assurance operations and evolving customer expectations are maintained including partnering with other functions, across Technology, Commercial, Legal, Data Privacy and the wider business.

Additionally, the role holder will provide surge support with the execution of Supplier assurance activities.

The role holder will be expected to take an active part in the operation of the function by overseeing the activities of other members of the team and deputising for the Senior Manager, 3rd Party IT Risk as required.

How you'll help us make health happen:

• Execute and oversee the delivery of end-to-end customer information security due diligence both as part of the onboarding and ongoing processes aligned to defined SLAs, including responding to questions, providing documentation, and managing follow-up queries, aligned to both Bupa and customer expectations.


• Support Commercial and Tender teams with the information security component of Bupa's new business opportunities including questionnaires, presentations, and customer calls.


• Execute and oversee the end-to-end delivery of the information security components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up, in direct partnership with customers and internal Commercial teams.


• Liaise with subject matter experts to ensure information is gathered in a timely manner to ensure customer requests are correctly responded to and protect Bupa.


• Reviewing and negotiating customer contractual IT agreements and clauses to ensure that customers' expectations can be fully met and aligned to Bupa's Services.


• Oversee the delivery of BGUK Technology External Assurance function including delivery of metrics and reporting; execution of quality assurance; and work allocation / prioritisation.


• Develop and maintain customer-based content to improve the ongoing operation and delivery of customer information security due diligence, including internal knowledge base, whitepapers and product sheets.
  
  Senior professional experience with management responsibilities in either a Big 8 external practice, Internal Audit, or regulated Assurance function.


• Certified in relevant audit, risk and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP


• Experience of working in a UK regulated organisation, especially FCA/PRA or UK GDPR


• The role requires strong Information Security/Assurance, Audit, Compliance and Risk knowledge, experience of IT Risk and assurance frameworks, and control assurance assessments (e.g. ISO 27001, PCI DSS, CIS 20, NIST, ISACA IT Risk).


• Demonstrable experience in planning, executing and supervision of controls assessments and risk-based audits.


• Demonstrable experience in review and assessment of contractual or regulatory artifacts / documentation


• Experience of Assurance concepts preferably with internal IT Compliance or IT Control assurance experience.


• Demonstrable strong written and verbal communication skill
  
  At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.


Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:


• 25 days holiday, increasing through length of service, with option to buy or sell



• Bupa health insurance as a benefit in kind



• An enhanced pension plan and life insurance



• Annual performance-based bonus



• Onsite gyms or local discounts where no onsite gym available



• Various other benefits and online discounts


Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time