Customer Insight Analyst

We are recruiting a full-time permanent Customer Insight Analyst to sit within the Corporate Services Directorate in the Strategy, Projects and Performance Team.

As a Customer Insight Analyst, you will play a vital role in representing and communicating our customers' feedback. Your primary responsibility will be to ensure that we collect high-quality data from our customer satisfaction surveys, utilising systems expertise and data knowledge to ensure that data is analysed. You will be responsible for creating engaging reports that effectively communicate customer satisfaction themes to business areas. You will help them to analyse and understand the information available across multiple systems to identify areas for service improvement and celebrate successes.

• Good Data Modelling experience


• Good SQL and/or PL/SQL experience


• Experience working with large data sets, including identification and correction of inconsistencies


• The ability to explain complex information in a way that is understandable to different types of people, and to think strategically to solve problems


• SQL, with table design and creation as a minimum standard, with the ability to manipulate fields, insert, delete and move data


• Knowledge of data quality management tools and MDMs


• Proficient, with hands-on experience in using data quality, data lake, integration and master data management concepts and tools (Snowflake and Semarchy preferred)


• Confident in the use of PowerBI, creating reports and managing workspaces


• Proficient in managing stakeholders and communicating effectively


• Excellent attention to detail and time management skills


• Skilled in documenting and defining important processes and functions for a variety of audiences

Strong interpersonal skills and the ability to identify the root cause of any problem, rather than just the symptoms

• The ability to translate technical concepts into language that is easily understood by the business, Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England., Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!


• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year


• 2 volunteering days per year for things like helping out in local communities


• An additional 'Beliefs day' once a year to have an extra a day off


• Enhanced pension with matched contributions of up to 9%


• Life assurance cover 3 x your salary


• Health cash plan scheme for your everyday healthcare needs which you can add your family members too


• Tenancy deposit - interest free loan to help with rental deposits


• Access to extensive learning and training opportunities with Wisebox platform


• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues


• Career progression across the organisation with our mentoring programme and apprenticeships


• We are committed to the wellbeing of our colleagues and support this as an organisation