Customer Host (Front of House Reception)

The Customer Host (Front of House - Reception) will create a positive first impression ensuring all our customers receive a warm and friendly welcome. You will be passionate about delivering professional, efficient and exceptional customer service at all times whilst demonstrating excellent organisation skills by providing general office administrative duties.

You will be…

Responding to first line enquiries in the reception area from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
Acting as an ambassador for Fedcap in the delivery of customer service and social innovation
Ensuring that the office environment is safe and inviting allowing our customers to always feel welcomed and comfortable
Listening, share and act on feedback from customers through purposeful interactions
Procuring office supplies and stationary
Managing diaries of training and meetings rooms
Performing daily office walkthroughs supporting the office in its delivery of Health and Safety
Building and supporting our customers through an awareness of local opportunities and events
Taking a proactive approach to engage, interact and support customers where possible.
Administratiton of Petty Cash and assisting with associated payments., You won't work on weekends or bank holidays!
A monthly benefits scheme worth £500 with access to over 900 retailers
A cycle to work scheme that is open all year long!
Laptop and mobile phone for every employee!
Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
A two-week Induction and training programme
Company annual leave, including a buy/sell scheme
Free life cover!
Pension with a 4% match from Fedcap

Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

Experience of answering first line customer queries and providing customer focused service delivery in a face-to-face and result driven environment
Excellent communication skills; confident, warm and welcoming.
The ability to build rapport and work effectively in a, sometimes, challenging environment
Organisation skills and ability to priorities
Experience of general office administrative duties
Experience of appropriate IT systems including Microsoft Office packages and databases
Key Competencies:

Adaptability
Results focused
Customer centric
Rapport building
Resilience
Quality & compliance.
What else can we offer you?, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.