Customer Experience Coordinator

Goals:

• Support the development and execution of the CX strategy, identifying key touchpoints for improvement and proposing innovative ideas.


• Assist in coordinating CX-related projects aimed at enhancing customer satisfaction and loyalty, ensuring project timelines are met.


• Act as a liaison between departments and teams to align on CX initiatives and objectives.


Manage:

• Effectively manage CRM in collaboration with other CX stakeholders and maintain customer data accuracy.


• Collaborate with senior team members to develop actionable insights and recommendations based on data analysis.


• Support customer engagement efforts by organizing feedback sessions, surveys, and focus groups, and promptly addressing inquiries or complaints.


Insights:

• Support the CX leadership team in organising and executing CX events.


• Contribute ideas for enhancing the overall customer experience across various channels and touchpoints.


• Develop processes for data collection, analysis, and reporting to support CX initiatives.
  
  Strong analytical skills with the ability to interpret data


• Excellent interpersonal skills, with the ability to work effectively in a team environment.


• Strong written and verbal communication skills.


• Detail-oriented with strong organisational and time management skills


• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM systems.


• Ability to adapt to a fast-paced and dynamic work environment, with a proactive and problem-solving mindset., Degree educated or similar experience in a marketing, project management or client / customer facing environment desired but not essential.
  
  ISG plc


London, England

About ISG
ISG is a dynamic global construction services company.
We have had a hand in some of the world's most impactful and recognisable places, but our legacy is about far more than buildings. Across Europe, the Middle East and Asia, we deliver places where people and businesses make memories, forge new experiences, and reach their goals.
In short, we deliver the places that enable people and businesses to thrive.

What's in it for you?

• Ongoing career development and accredited learning


• Annual recognition and values awards


• Global employee assistance program


• Pension scheme


• Life assurance


• Private healthcare including private GP service and mental health pathways


• As part of our wellbeing offering, ISG offers a monthly wellbeing allowance


• Cycle to work scheme


• Electric vehicle salary sacrifice scheme


• Industry-leading family friendly policies (39 weeks maternity leave and 8 weeks paternity at full pay)


• Volunteer day


• Discounts such as cinema to ensure you're still loving ISG even when you leave the office


• Most Friday's are a 4 pm finish providing work is completed for the week


• Your work-life balance really matters to us, so in addition to your holiday allowance we have a You Day to allow you to take an extra day off to celebrate a special event, spend time with your family or just do something that will make your life easier or more enjoyable


• Thriving networks including I-NOW (Women's Network), Race and Faith, LGBTQIA+, Armed Forced Covenant and the menopause working group, everyone's invited