Customer Experience Consultant

Put simply, you'll be talking to people. You'll be speaking with our customers via phone and digital touchpoints, building great rapport and working through any queries or concerns, resolving queries quickly and efficiently from general questions to more complex cases, aiming for first contact resolution.
Our aim is simple: to delight our guests, and your aim every day will be to exceed the expectations of our each of our guests, whilst ensuring that we meet process, quality, and legislative requirements.
Your passion for our brand and holidays will shine through in all aspects of what you do.

We're a team full of energy and with a passion for what we do, so it's key that you're enthusiastic, driven and keen to be part of a team. What else do you need in order to succeed in this role?
- Passionate about building relationships
- Excellent written and spoken communication
- Organised with meticulous attention to detail
- Thrive in a targeted atmosphere
- Always put's the customer first
- Computer skills and the ability to master new data systems
- Ideally, although not essential you'll have had some experience of working in a contact centre
- You're passionate about travel and, in particular, UK holidays

Awaze is Europe's largest manager of holiday rental properties, with 110,000 units under management. Our purpose is simple - to delight owners and guests. The business operates a number of leading consumer brands including Cottages.com, Novasol and Hoseasons, with 6 million people staying in one of our properties in 2023.

Our customers are at the heart of everything we do, we are passionate about delivering a world class customer experience to all our customers. As a Customer Experience Consultant, you will be handling customer queries over the telephone, on email and on our web chat service, these can be as wide and varied as questions from customers about their existing bookings all the way through to a relocation if a property is no longer available.
This is a fast paced, targeted role in our busy contact centre and no two days will be the same.

This role is full-time, permanent (40 hours per week) and based from our office in Lowestoft.

Pulled from the full job description

• Employee discount


• Free parking


• On-site parking


• Referral programme


• Transport links, We offer a competitive salary and we're all about holidays, so we practice what we preach and offer some great travel discounts. Other benefits include;


- 25 days holiday plus bank holidays
- We have a range of awazing travel benefits for team members, friends and family, which you can take advantage of after passing your probation period.
- Access to Perkbox - offering you access to a range of benefits from free monthly treats to shopping discounts from top brands
- Development and internal progression opportunities in Europe's largest managed holiday rental company
- Access to MetLife - where you can receive expert guidance and specialist support in a number of areas that may be impacting you personally
- Long service rewards and refer a friend bonuses

What else do you need to know?
Our office is centrally located to the town centre, where we have free onsite parking and also overspill parking at Lowestoft Football Club. We are close to transport links, the station being a 10-minute walk and the bus station a 5-minute walk. As we are close to the town centre, there's places in town where you can pick up lunch and refreshments, we also having vending machines on site and freshly prepared sandwiches and snacks which are available Monday to Friday. Or, if you are a culinary whizz and like to bring your lunch to work, we have plenty of fridges for you to store your food, in our bespoke and modern break out area.

We believe in equal opportunities and aim to create a team that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

Job Types: Full-time, Permanent

Pay: Up to £23,877.57 per year

Benefits:

• Employee discount


• Referral programme


Schedule:

• Weekend availability