Customer Experience Agent
The Vaults Group
Customer Experience Agent
£24128
The Vaults Group, Tilehurst, Reading
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 064e27529f2942a48d493c6e8fa4b2df
Full Job Description
- Commitment to excellent customer service - handling all inbound customer queries in a timely, efficient, and friendly manner.
- Conducting customer branch tours and managing security access, always maintaining client discretion.
- Buying, selling, and testing all consumer bullion products.
- Handling large volumes of cash in line with the 4-eye policy.
- Creating invoices for all Vault and Bullion services to customers.
- Delivering high levels of process control and security.
- Commitment to all aspects of Health & Safety.
- Maintaining and securing accurate customer records to guarantee GDPR.
- Consistently ensuring first-class housekeeping.
A-Level or equivalent (preferred), customer service: 2 years (preferred)
The Vaults Group, with ten locations, is the biggest provider of private safe deposit boxes in the UK and Ireland. We are thrilled to announce that our eleventh branch will soon be open and as a result, we are currently accepting applications for the position of Customer Experience Agent at our upcoming Reading-based facility.
From £11.60 an hour - Permanent, Part-time, Full-time, Pulled from the full job description - Company pension
- Employee discount, Birthday off each year as a free holiday
- Company pension
- Staff discount on our services
- Eye care scheme
- Yearly performance-based pay review
- Health & Wellbeing Programme
Job Types: Full-time, Part-time, Permanent
Pay: From £11.60 per hour
Expected hours: 10 - 40 per week