Customer Experience Advisor

We're looking for someone who lives and breathes customer service and wants to do all they can to deliver to the highest possible level.

As a Customer Experience Advisor, you'll maintain positive relationships with customers and colleagues to make sure that we can deliver an easy, effective, and efficient service when carrying out repairs in our customers' homes.

No two days will be the same in this role, as you'll do whatever is necessary to keep our customers happy and make sure their homes are repaired as quickly as possible. You'll also resolve complaints appropriately and make sure we follow up on these quickly by arranging works and appointments.

You'll have knowledge of relevant compliance issues and be used to applying this to customers' homes. Your relationship building skills and outstanding ability to communicate across a diverse range of customers, colleagues and partners will mean that you can make sure we deliver excellent repairs to all of our customers and keep our homes in top condition.

Hello. We're RHP. Our purpose is to provide safe, secure, affordable homes - opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

We were formed in 2000, and over the years have gradually extended our reach. Today we're proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.

For the past twenty years, we've been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.

Our employees love working for us, and we've been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

Connecting through difference

We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.