Customer Coordinator & Sales Administrator - Rounton Coffee

Our Service Coordinator & Sales Administrator is very much a customer facing role.,

• Answering customer queries that we receive through multiple channels.


• Planning and Coordinating Coffee Machine servicing and repairs using internal and external technical support


• Providing Sales Administration support to the sales team, by qualifying leads, generating quotes, and creating invoices.


Experience of customer service is essential as you will be fielding all phone, email and instant messaging communications, to ensure our customers needs are dealt with thoroughly and with the right result first time., Respond to all customer communications swiftly, to guarantee that our customers needs are met. Being structured and accountable is essential
- Monthly account phone calls in line with CRM Activities
- Helping to coordinate engineering activities
- Sales Administration / Quotes / Invoices / Contracts

The candidate needs to be a meticulous planner, and highly organised, and have a good grasp of software and systems., Superb customer service manner.
- Excellent writing and editing skills with a strong command of grammar and punctuation
- Excellent Phone manner
- Strong attention to detail and ability to meet deadlines
- Excellent communication and collaboration skills

We offer competitive compensation, a collaborative work environment, opportunities for professional growth, and the chance to work on exciting projects.

About Rounton Coffee

Established in 2014, Rounton Coffee is a Yorkshire based coffee roastery supplying coffee, equipment and training across the UK.

Our founding principles are true to this day: create a sound business based on sustainability and responsibility, with a focus on quality and service.

We roast only the finest coffees from around the world, and we ensure that we pay a sustainable price well above fairtrade pricing. We work directly with smallholder growers across the world, and we are focused on a fairer trade arrangement.

Our aim is to deliver exceptional coffee experiences to our customers, from the first sip to the last. We have a fast-paced and fun-loving culture, with a team that is dedicated to excellence and innovation.

Job Type: Part-time

Pay: From £12.00 per hour

Expected hours: 30 - 37.5 per week

Benefits:

• Company events


• Company pension


• Free parking


• On-site parking


• Private medical insurance


Schedule:

• Monday to Friday


Ability to commute/relocate:

• Northallerton: reliably commute or plan to relocate before starting work (required)


Licence/Certification:

• Driving Licence (required)