Customer Complaints Advisor

We're in search of rockstar Customer Complaints Advisors to support one of our long-time automotive partners, Kia.

We're searching for some seriously amazing individuals who have a knack for helping others, through a friendly phone call, a tweet, or a well-crafted email. Your job? Tackling customer problems and questions and making sure every interaction leaves them with that coveted 5-star ROI experience. If you've got a knack for connecting with people, an eagle eye for detail, and a passion for nailing it on the first try, we want you on our team., You'll be joining a winning team known for delivering top-quality service. This job is fast-paced, with our team handling a ton of calls, emails, and messages every day - all while working under tight deadlines. So, sharp attention to detail and excellent organizational skills are a must.

You'll also need some resilience. People usually call Customer Service when they need help, so be ready to handle those tricky calls with a can-do attitude, professionalism, and a smile. Don't worry; we'll have your back with all the training you need. And if you're the curious type, always asking "why?" and eager to learn, this could be your dream job.,

• Stellar communication skills - you'll chat with people from all walks of life, tailoring your approach to the situation.


• A positive attitude, even on those tough days.


• Lightning-fast work with impeccable accuracy.


• A knack for problem-solving, especially when the puzzles get tough.


• Ace negotiation skills, balancing customer needs with what's best for the business.


• A team player who's all about sharing knowledge and lending a hand when things get tricky.
  
  In return for providing fantastic service to our customers, we offer a whole package of perks, including:


• A 5% bonus following completion of your initial Customer Service training (typically after 3 months) followed by a further 5% achievement bonus after 9 months in the job.


• A salary review once you've successfully passed your probation period


• A cool £500 a year to spend on things that boost your mental or physical wellness, like gym memberships, snazzy sportswear, wellness apps, and even extra healthcare for your dependents.


• Hybrid working following training: We know that flexibility is key, so we offer a hybrid working model. This means you'll have the freedom to balance your work between the office and home, giving you the best of both worlds.


• No more working until late or giving up every weekend - we're open from 8:30am-7pm Monday to Friday and 1pm on Saturdays and if you're scheduled to work a Saturday (usually one in four), we'll give you half a day off in the week.


• Team social events: We're all about building a strong sense of community here at ROI. That's why we regularly host team social events, from fun outings to virtual gatherings. It's a chance to bond with your colleagues and let loose outside of work.


• Free parking


• Access to education bursaries, so you can learn something new, whether it's brewing, beekeeping, or bookkeeping - it's your call!


• A day off and a little voucher to pamper yourself on your birthday.


• A company pension plan.


• A healthcare plan to keep you feeling your best.


• A generous annual leave allowance, which grows the longer you stick around.


• Special deals on buying a car through our schemes.