Customer Care Assistant

As a Customer Care Assistant, you will be responsible for delivering exceptional customer service and support to our clients. Your main focus will be to ensure client satisfaction by handling inquiries, resolving issues, and providing timely and accurate information. You will serve as a point of contact for clients, building strong relationships and ensuring that their needs are met. Additionally, you will work closely with internal teams to coordinate and deliver the necessary services to meet client expectations.,

• Provide exceptional customer service by promptly responding to client inquiries and concerns


• Handle and resolve customer complaints or issues in a professional and efficient manner


• Maintain a high level of product knowledge to effectively answer questions and provide accurate information to clients


• Manage incoming and outgoing calls, ensuring all customer interactions are properly documented


• Collaborate with cross-functional teams to coordinate and deliver services according to client expectations


• Build and maintain strong relationships with clients, fostering long-term partnerships


• Continuously strive to improve customer satisfaction by identifying areas for improvement and implementing proactive solutions
  
  ABM UK is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Assistant. As a leading provider of facility service solutions in the UK, ABM UK has built a solid reputation for delivering excellence to our clients. With over 30 years of experience, we understand that generic facility services don't work because each building, site, store, or center has unique needs. That's why we start by understanding our clients' challenges and then leverage our extensive industry expertise to provide customized facility solutions., ABM UK prides itself on fostering a pride and ownership from our employees, providing a platform for excellence in our delivery. We greatly respect our employees, working together to meet and exceed expectations for safe working environments, career development, and best practice innovation. Join our team and be a part of our commitment to delivering award-winning facility service solutions to clients across the UK.