Customer Advisor

We are currently looking for a Customer Advisor who'll fit right in with our amazing Access team to join us on a permanent basis.

Your role will cover facilitating access to our domestic properties, primarily for the completion of vital landlord's gas safety checks, but also electrical periodic inspections, solid fuel safety checks and more. Your daily duties will include communication with our customers, their relatives, external agencies, government departments and internal colleagues by all means available such as email, telephone, written letter or via physical visits; logging each action within our housing management system and liaising with legal stakeholders as you progress.

You will be a forward thinking, driven and flexible individual, joining our Access team. You must be confident in the use of mobile technology, have an 'agile' approach to work and be committed to continuous improvement, as you'll be joining a diverse team who are passionate about providing excellent services to our customers.

Our story began in 2018 and we'd like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable - that's just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We're looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely care about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that's why our benefits package shows Beyond Housing genuinely cares about its teams too.

Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

Flexible working patterns to suit your commitments
Generous holiday entitlement
Impressive salaries with incremental pay increases for most colleagues
Commitment to paying the Real Living Wage for our staff
Competitive pension scheme with generous employer contributions
Life assurance to look after your loved ones
Health plan
A much needed caffeine boost with free tea and coffee (and cordial for when you're feeling parched)
Cycle to work scheme (if you've got the legs for it)
Annual cost of living pay rise
Agile working - to give you that positive work life balance.
Rather not work the normal 9 - 5? If you have a working pattern that you would prefer, please discuss this with us and we might be able to support.
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