Customer Activity Assistant (Outdoor Instructor)

· Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment

· Instructing and briefing customers on safety procedures and the safe way of experiencing activities - evaluating participant competence and safety at all times

· Delivering the adventure, ensuring an amazing customer experience

· Hosting schools and education groups, helping children to take on new adventures and overcome their fears

· Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary

· Carrying out emergency drills in accordance with company directives and training

· Ensuring all landing sites are maintained to the correct standard

· Carrying out course checks and recording/reporting findings

· Caring for equipment and facilities

· Helping with any local marketing opportunities as required

· A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW!

· A cheerful disposition, even when under pressure with excellent interpersonal and communication skills

· To be an enthusiastic team player but able to work under own initiative without supervision

· A High standard of personal hygiene and appearance

· Safety conscious frame of mind with a respect and understanding of Health and Safety

· To be able to demonstrate attention to detail and ability to diligently follow procedures

· To like working outdoors and have a good head for heights

· To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links

· Able to perform physical duties (with reasonable adjustments where required)

We're the UK's #1 outdoor adventure company offering 13 outdoor activities across 36 locations in the UK, and we're looking for enthusiastic individuals with a good head for heights to join our tribe.

At Go Ape you'll work amongst some really great teams in a rewarding role, where you'll learn a whole bunch of enhanced skills including; customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!

· Real Living Wage (once trained for 18+)

28 days' holiday (pro rata)

· Flexible working hours

· Expeditions & Naturally Powered Days -subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing

· Employer pension contribution matched to 3%

· Retail and Leisure Discounts

· Wellbeing initiatives and support

· Give As You Earn - charity donations direct from your salary

· Volunteering Days - paid time off to volunteer on local social and environmental projects

· Free Go Ape for immediate family or 20% off

Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.

At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust.