CRM Executive

This is an exciting opportunity to ioin the CRM team to help build campaigns and automations that drive increased sales and customer satisfaction both in the UK and as we expand into the USA.

Requirements

Key Result Areas

• Aid in managing the day to day operations of the CRM team



• Work closely with stakeholders around the business to implement their campaigns and fit them into the wider campaign calendar


• Building campaigns in Bloomreach


• Coding templates in HTML & CSS


• Writing email copy


• Pulling data on audiences from our BI tool (Looker)


• Reporting on success


Aid in migrating transactional comms into Bloomreach

• Work closely with engineers to build automations in Bloomreach to replace existing service emails, texts and push notifications


• Build and own a map of all communications and journeys customers can take and be the expert that people around the business can come to


Build and own an AB testing programme

• Iteratively improve our existing communications to increase sales and customer satisfaction


Build communications from the ground up as we expand into new markets

• JustPark is expanding into the USA and we will be building the transactional and marketing communications from the ground up
  
  Attention to detail: proof-reading and building flawless logic are the most important aspects to this role


• Copywriting: The ability to organise information in copy effectively, to get complex concepts across simply and concisely, and make it fun at the same time


• Some demonstration of coding or logic building ability: We can train you in HTML & CSS and in using Bloomreach (our CRM platform), but we would like to see something that shows transferable skills


• Data led: Competent in Excel (pivot tables, cleaning data, index match, etc) and have used BI tools before (e.g. Looker, Mode, Dax)
  
  JustPark is one of the fastest growing and most loved technology companies serving the parking and mobility sector. We have over 13 million registered customers and over 18 million annual visitors to our digital products. Our unique network of spaces consist of commercial properties, residential driveways and everything in-between. We are proud to have earned over £250m of income for our partners and we look forward to continuing to help space owners of all shapes and sizes generate additional income during these difficult financial times.
  
  We trust you to know what's needed to get the job done. That's why we work on a hybrid basis (with 2/3 days in the office and Tuesdays & Thursdays being our 'anchor days'), and we'll work with you to make sure you have the right kit and the right environment for you to succeed. Plus we know it's not all about work! Check out some of the great benefits to joining the JustPark team below:


Investment in YOU and your wellbeing:

• Private Medical Insurance in partnership with Vitality. You'll gain access to their rewards platform with discounts to top retailers including Apple, Peloton and more!


• Life Assurance in partnership with YuLife


• Gym membership discounts and fitness rewards


• Employee Assistance Provider - offering you (and your family) free confidential support and advice (e.g. counselling, legal or financial advice) for when you need it most.


• 24/7 virtual GP access


Simplifying journeys so YOU can breathe easier:

• Cycle to Work scheme - a highly tax efficient way to purchase your new bike!


• £50 per month parking credit


Recharge your batteries:

• FREE restaurant-quality lunch cooked by our very own chef and longest-standing employee (Julie!). Take time out to enjoy lunch with the wider team and check out her repertoire HERE


• Taking time off work is important, that's why we have an unlimited holiday policy in place!


Our family looks out for your family:

• Childcare benefit in partnership with Koru Kids (up to £100 a month!)


• Enhanced Maternity and Paternity policies, plus a host of other family-friendly policies


Look after the pennies to grow the £££'s!:

• A salary exchange pension scheme, helping to look out for 'the future you'.


• A generous 'refer a friend' scheme of £1000 per successful recommendation. Great people tend to know great people, so why not refer them to join for the ride!


Success is best when it's shared!

• We love sharing in the success, therefore the whole company goes away once a quarter to learn about our goals and have an afternoon of fun team building


• Each department gets a budget of £50 per head every 6 months - relax and enjoy some time out of work with your colleagues