Credit Control Team Leader

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

As the Credit Control Team Leader, you'll manage the Credit control team ensuring debt in collected in a timely manner and kept to a minimum.

How you'll help us make health happen:

• Deliver a high-quality service to both internal and external customers both themselves and through their teams.


• Maximise efficiencies in end-to-end accounts receivable processing through the implementation of process improvements, including financial control, reporting and cost.


• Delivery against these SLA's and other objectives. Managing appropriately where these cannot be met.


• To be always responsible for the team's compliance with FSA and Group requirements.


• Identifying resource requirements and risks.


• Maintaining the integrity of financial data.


• Overall accountability for the development and succession planning for all team members.


• To manage and develop direct reports including one-to-ones, performance management, objective setting, and coaching & feedback.


• Responsible for authorisation of write On's /write offs within agreed limits.


• Responsible for authorisation of refunds within agreed limits.


• Production of weekly and monthly status reports


• Ensure all processes and procedures are documented /maintained.


• Ensure fair and equitable allocation of portfolios.


• Proactive collection of debt through various techniques.


• Ensure all aged debt is appropriately managed.


• Deputise for the Credit Control Manager in their absence.
  
  Must be analytically and numerically minded


• Excellent and proven communication, influencing skills at all levels


• Intermediate excel Skills


• A skilled manager with well-developed coaching, mentoring, and training skills


• Ability to identify and act on opportunities for improvements in process, controls, and reporting.


• Highly adaptable with a proven record of accomplishment of meeting stretching and tight deadlines
  
  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.


Joining Bupa in this role you will receive the following benefits and more:


• 25 days holiday, increasing through length of service, with option to buy or sell



• Bupa health insurance as a benefit in kind



• An enhanced pension plan and life insurance



• Annual performance-based bonus



• Onsite gyms or local discounts where no onsite gym available



• Various other benefits and online discounts


Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time

Job Area:
Finance & Accounting