Credit & Collections Advisor

Join our vibrant Credit Control team where flexibility, proactivity, and teamwork are at the heart of what we do. This role not only ensures the smooth flow of our financial operations but also serves as a springboard for career progression within Finance, Professional Services, and Sales.

What will you be doing?

As a Credit & Collections Advisor, you'll play a pivotal role in maintaining customer relationships and safeguarding our financial integrity. Here's a glimpse into your day-to-day responsibilities:

• 
  Keeping debtor notes meticulously updated.
  
• 
  Skillfully managing disputed accounts, finding resolutions, or preparing for escalation if needed.
  
• 
  Guiding and empowering junior colleagues within the Credit Control team.
  
• 
  Providing insightful commentary on debtors during weekly stakeholder calls.
  
• 
  Monitoring significant outstanding invoices to uphold our cash flow.
  
• 
  Preparing accounts with solid evidence for legal proceedings when necessary.
  
• 
  Collaborating seamlessly with the sales order processing team to ensure accurate customer data.
  
• 
  Maintaining precise performance metrics aligned with team objectives.
  
• 
  Issuing credit notes as required to facilitate smooth transactions.
  
• 
  Cultivating positive relationships with internal and external partners.
  
• 
  Actively seeking opportunities to enhance process efficiency.
  
• 
  Contributing to various projects and conducting ad-hoc analyses.
  
  Substantial experience in Credit Control departments.
  
• 
  Demonstrated proficiency in handling high-volume, low-value credit control scenarios.
  
• 
  Strong Excel skills, including VLOOKUP function and Pivot Tables.
  
  But it's not just about the technical expertise. We're looking for someone who:
  
  
• 
  Communicates confidently, persuasively, and with clarity.
  
• 
  Builds strong relationships with both customers and colleagues.
  
• 
  Possesses strong numeracy skills, attention to detail, and analytical abilities.
  
• 
  Excels in multitasking and managing competing priorities under tight deadlines.
  
• 
  Is a proactive self-starter who thrives both independently and as part of a collaborative team.