Counter Manager

As a Counter Manager, you will deliver the highest standards of customer service by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively.
DECIEM Counter Manager is a Human Leader with excellent motivational and inspirational qualities…accountable for day-to-day operational activities.
This will involve the effective leadership and management of our Counter Associates' duties and professional development, the ability to control stock level, ensure merchandising is aligned with DECIEM directives, and communicate any challenges/disruptions to the Area Sales Manager.
WHAT YOU'D BE DOING IN THIS ROLE
+ Ensure the team is consistently following the brand selling protocols aligning with the DECIEM culture of educating clients on their beauty needs, evaluating performances, sharing feedback, and taking action to highlight successes.
+ Attends department and brand meetings and chairs regular team meetings to update the employees on business performance, new initiatives, and other relevant topics.
+ Setting regular 1:1 Human Conversations to track team members' development and performances.
+ Responsible for monitoring and achieving the overall counter satisfaction and Team educational KPIs.
+ Operational mindset and regularly consults with the Retailer, Department & Floor Managers, Warehouse, and Delivery teams…to build essential partnerships.
+ Records the counter sales information and completes the store and Company reports on a weekly basis, accurately and on time.
+ Supports both DECIEM and the Retailer to ensure the team schedules are in line with the needs of the business, especially during peak sales times and seasonal trading times.
+ Proactively seeks opportunities to promote in-store events to accomplish brand awareness.
+ Acts as a Business Developer by growing the client base by offering the DECIEM journey. Manages any potential customer complaints discretely and effectively.
+ Enforce store policies and procedures to be up to company standards and direction. Ensure standards for quality, customer service, and health and safety are met

We are looking for a Counter Manager with a minimum of two / three years of Management experience, ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors, to join our lovely Boots Market Street location in Manchester.
+ Experience in Boots and or similar business in a supervisor/manager role is an asset <3, + A minimum of two / three years of Management experience, in the luxury industry, is highly desirable and ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors.
+ Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
+ Strong communication and leadership skills to coach and mentor employees to success
+ Events organizational skills/background "Nice" to have <3
+ Attention to detail and problem-solving skills. Excellent written and verbal communication skills

Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

There's a lot of good stuff that comes along with being a DECIEM team member. Here's a few of our favourite perks and benefits, in no particular order…
Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
6 months of paid time off for new parents (inclusive of all genders).
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
First dibs on new products.
A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People First company that lives by our core values to…
Do the right thing
Create impact
Respect small things
️ Care too much
Be the future
These values continue to guide us in all that we do. Along the way, we've been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We're still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM's objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".