Control Centre Operator

Exciting opportunities have arisen for experienced individuals to join our Community Safety team as Control Centre Operators. These are full time, permanent positions within Swale Borough Council's busy Community Safety Control Centre. These posts will require working 12-hour shifts on a rotational shift pattern including some weekends and Bank Holidays.

Swale Borough Council's Control Centre operates 24/7 365 days a year monitoring our in-house
Public Space CCTV, Partnership & Commercial Contracts. Key duties of the role include:

• Observing incidents and providing information and assistance to the Police and members of the Swale Link Business Crime Reduction Partnership.


• Maintaining the security of the Control Centre, only permitting access to those authorised and maintaining access logs.


• To monitor and deal with, in accordance with agreed procedures, out of hours calls for the Council.


These are full time positions being offered on permanent contracts.

There are two shift patterns available, both of which operate on a four on, four off working pattern:


• Rotating days and nights 6:00-18:00 and 18:00-6:00

(nighttime shifts only may be considered)
OR

• 14:00-2:00
  
  To fill the requirements of the post, you must have previous experience of working in a Control Centre or Public Space CCTV Environment. You need good IT and Communication Skills with the ability to work under pressure and independently using your initiative to deal with straight forward problems. The ability to remain calm under pressure and deal with potentially distressing incidents is essential.


A DBS Check and Kent Police Vetting is required for this post. You must also hold, or be prepared to achieve, a Security Industry Authority (SIA) Licence., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Swale Borough Council is a progressive and ambitious Local Authority, located less than an hour from Central London in an attractive and diverse part of Kent involving urban, rural, and coastal areas. We believe that staff are our most valuable asset and we're committed to attracting and retaining the very best. In recent times we have adapted and evolved to meet the current world by introducing a highly flexible hybrid working policy, along with a 34-hour week, recognising that staff wellbeing and work life balance is high on our agenda.


• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.


• Additional 3 days leave given over the Christmas period


• Free parking


• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities


• Employee Assistance Programme which provides confidential & independent information and access to counsellors


• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.


• Life Assurance - three times your annual salary (for members of the LGPS)


• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work


• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.


• Annual flu vaccine


• Cycle to work scheme


• Staff benefits discounts on leisure, eating out, holidays and shopping


• Excellent learning and career opportunities for committed individuals


• A professional fee payment, if required for the role