Control Centre Operative

London Cycle Hire, or Santander Cycles, is the largest cycle hire scheme in the UK and regularly records over 1 million hires a month. The Scheme is available 24/7, 365 days a year. We operate more than 12,300 bikes, 500 eBikes (additional 1,400 in 2024) and over 800 bike docking stations across London. We help Londoners get around quickly and easily in the most environmentally friendly way possible. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

This role will see you manage the day-to-day activity of London's Cycle Hire Scheme's drivers, mobile operatives, and incident management, maintaining regular contact with our On Street and Redistribution Operatives.

You will also manage the day-to-day logistics of the scheme, including front line interactions with TfL and all partners, analyse the scheme's operational performance and prioritise and plan tasks according to KPIs, operational plans and TfL requirements.

In addition to this, you will operate the scheme's core technologies, including but not limited to incident management software and health and security logs to deliver both planned and reactive maintenance, schedule planned events and record results and monitor incident management systems to ensure all data is captured and checked for accuracy.

As the first line of support for all events and incidents that occur throughout the London Cycle Hire Scheme, this is a vital role within the Cycle Hire Scheme allowing us to proactively manage the redistribution of 12,300+ bicycles around London to balance over 800 docking stations to satisfy customer demand, support the Control Centre Team Leaders and Operational Managers in the successful delivery and continuous improvement of the contract.

You won't be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as Control Centre Operatives who now hold Supervisor, Operations Manager and Contract Manager titles.

To be considered for a position within our team it is essential that you can multitask (it is a very fast-paced environment), you can deal with pressure and deadlines, quick thinking and decision making (as many times you will have to work unattended and make decisions while dealing with incidents) and common sense.

You will have intermediate level skills in MS Word, Excel and Outlook, excellent communication and interpersonal skills and strong analytical and problem resolution skills.

You should have the ability to plan, organise and schedule tasks effectively, adapt to a dynamic working environment and outstanding customer service skills.

Please note, You will be required to work on a shift rota basis to cover various hours.

This role would suit candidates with logistics, reactive and maintenance planning experience.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging., Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment., Serco have UK wide leisure contracts which include unique customers such as The National Water Sports Centre, Lilleshall National Sports Centre, Bisham Abbey and Basingstoke Aquadrome to name but a few! Our teams are hard-working, friendly and above all passionate about leisure and fitness!

We provide leisure services on behalf of community leisure trusts, local authorities, universities, and sporting associations such as Sport England. Our facilities include national sports complexes, outdoor activity venues, community leisure centres, gyms, swimming pools, water sports, tennis courts, golf courses, and conference centres.

Our ultimate goal is to help people of all abilities and ages to maintain and improve their fitness levels. We do this by providing affordable access to a wide range of market leading sports and leisure facilities to support healthier and happier individuals across all segments of society. We do this by providing safe, welcoming spaces for people to enjoy their leisure time

We have a genuine desire to work in partnership with public bodies and work every day to find solutions in the ever changing leisure landscape.

https://www.serco.com/uk/sector-expertise/citizen-services/leisure-services

• Free Cycle Hire membership worth up to £120


• Up to 6% contributory pension scheme


• Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.


• Interesting, varied, and enjoyable work


• A company that recognises your contribution