Complaints Specialist

Do you have customer service experience and the drive to resolve complaints ensuring the best customer outcome? Do you have a passion for turning a disgruntled customer into an advocate for the service? Would you love to work in a team which has a close knit, friendly, supportive and uplifting culture?

If so, you could be a great fit for a Complaints Specialist we are looking for to join our Customer Experience team., At Leeds Building Society, our members come first. As a Complaints Specialist you will play a key part in delivering an excellent customer experience by resolving customer complaints. You will also provide vital insight into the root cause of complaints, identifying and reporting any trends to prevent poor customer service in the future.

• Customer service experience


• Good attention to detail and high personal and professional standards


• Highly professional telephone manner


• Ability to prioritise and work to deadlines within set service standards


• Excellent organisation and communication skills


• Educated to GCSE standard or equivalent (Inc. Maths & English level 4-9) or equivalent
  
  We offer a competitive rewards package including:


• A generous colleague bonus up to 12%


• Matched pension contributions up to 10%


• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days per annum


• Colleague Mortgage and Saver products


• Development opportunities


• 2 volunteering days per year


Our friendly, supportive culture will help you be the best you can be - now and in the future.

Why choose Leeds Building Society?

Our business is centred around community, people and society. We are a truly Purpose-led organisation and we're embarking on an exciting period of transformation which is guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.

Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023 and our three-star Best Companies accreditation in 2022 which recognises our 'world-class' levels of engagement.