Community Team Leader

Trafford Domestic Abuse Services (TDAS) is a Quality accredited, registered charity offering support to individuals and families who are affected by domestic abuse since 1990. We support families who live/work in the Trafford area and also provide IDVA and Children and Young People (CYP) support services in Salford. We provide both intervention and prevention services and work in partnership with other voluntary organisations to support families across Greater Manchester.

TDAS Values

Innovative: introduce new ideas, are creative and foreword thinking.

Collaborative: work in partnership with key stakeholders to enable people to achieve a defined & common purpose

Openness: create an open culture, provide transparent reporting, good fundraising and governance.

Person centred: provide coordinated, personalized and enabling services to everyone

Empowering: empower our service users to become stronger, more confident, being aware of their rights and privileges and live a more meaningful and fulfilling life.

Purpose of the role

To lead and supervise the Community Team in the day to day running of TDAS Medium risk Community Service. To ensure the provisions of a flexible range of services for adults who have suffered domestic abuse living in the Trafford community. To support and line manage a team of DA Advisors and a group facilitator to provide a high quality frontline service to victims of domestic abuse that delivers a service in particular to those at increasing risk. To be the lead in crisis situations and provide advice and guidance on safeguarding issues and information sharing concerns. To consult with all service users and stakeholders, in order to evaluate and improve the community service to meet the needs of adults affected by domestic abuse.

Main Duties

• Line management of Community team members to include recruitment, performance management, coaching & support and implementing formal employment procedures


• Carry out case management including regular file audits & reports to ensure compliance with contract reporting requirements


• Co-ordinate the capturing of data to ensure the work of the Community team is evidenced and outcome based.


• Allocating cases within the team and analysing stats and data to monitor daily caseloads against resources and look for trends/pattern of behaviour.


• Responsibility for data security, data sharing and systems management for the Community team


• Responsibility for quality assuring safeguarding paperwork and ensuring it complies to the service standards and safeguarding protocol


• Manage and coordinate the referral processes and support provision for Medium Risk Victims of domestic abuse


• Working closely with the Senior DAA to Quality assure all referrals into the service


• Blockages/barriers to step-down are identified and improved pathways developed through partnership working


• Responsible for implementing processes across the service as identified by the Service Manager as part of our quality assurance and accreditation requirements


• Ensure that there is a consistent delivery of services to survivors, including risk assessment, safety planning, referrals to other agencies and MARAC by allocating and monitoring work across the team.


• Ensure that risk assessment and risk management procedures are followed at all times, prioritising those most at risk.


• Support and co-supervise the volunteers and students allocated to the Community Service.


• Support the Services Manager on reporting and delivery of Outcomes as highlighted in funders requirements.


• Liaise and work in conjunction with TDAS senior management team to provide a holistic support service to families across all TDAS services.


• Access regular feedback from service users to ensure the continued improvement of services and support offered to children and young people by TDAS.


• To deliver awareness raising sessions to the public on domestic abuse and its effects on families


• To cover any staff absences and temporary gaps to ensure continuity of service delivery for Community Service


• Support the Services Manager with the set up and project management of new services


• To plan and manage own workload working on own initiative, often in times of crisis


General

1. Work with the Chief Executive Officer and other staff members to

promote and support the development of TDAS.

2. To adhere to TDAS Code of Conduct at all times.

3. To attend staff meetings when required

4. To work in line with, and follow, the policies and procedures of TDAS.

5. To ensure that all TDAS policies and procedures are implemented and

promoted by staff.

6. To actively promote diversity in the organisation.

7. To act as an ambassador for and represent the TDAS at external

functions.

8. To represent TDAS on local and regional forums.

9. To build positive relationships and partnerships with key local agencies

10. To embody TDAS's values and act as a role model.

11. To participate actively in the management team, contributing to the strategic development of the organisation.

12. To undertake any other duties as may be deemed consistent with the requirements of the post.

To apply for this position, it is essential that you have Managerial experience (ideally in a social welfare or health organisation) and substantial experience of working with a range of services to coordinate the support for service users experiencing domestic abuse.