Commercial Assistant (18 months maternity cover)

Global company dedicated to designing, manufacturing and marketing comprehensive solutions for urban waste containers that improve the quality of life, sustainability and aesthetics of cities. We are market leaders because we have been clearly committed to innovation and quality in both products and processes for more than 30 years, and because of our international development, which has allowed us to be present in more than 40 countries. In this company you will find a clear vision of service for both our customers and our employees with a desire to grow through innovation.

We are recruiting for a person with exceptional customer service skills. This is fixed term role for 18 months for Maternity Cover.

Reporting to UK Commercial Director

• Manage contact and communications with external customers within a defined region, working closely with the Regional Sales Managers / Commercial Director to secure long term business and excellent customer relationships


• All aspects of Order Processing to include:


- Input of customer orders directly onto production system

- Input general stock orders directly onto system

- Management of proforma orders

- Ownership of production flow for orders liaising with logistics / production departments regarding production dates and deliveries - with continual communication to customers

• Raising and managing Quality Complaints via our software systems, liaising with other functional areas to ensure swift and satisfactory resolution for customers


• Working closely with procurement on incoming orders and stock, raw materials/accessories, for bespoke orders


• Liaising with Industrial & Logistics departments to ensure smooth implementation of orders; to include correct acknowledged dates/delivery timescales to ensure customer expectations are met


• To maintain rapport with colleagues, customers and suppliers, setting priorities and resolving problem situations


• To provide cover for other regions as required to the internal commercial sales team in the event of absence


• To monitor general stock and customer bespoke stock levels. To maintain levels and ensure annual stock targets are met. To provide reporting on ad hoc basis to the Commercial Sales team.


• To work closely with Regional Managers along with Logistics/Transport department to ensure all quotations are costed correctly.


• To assist, when required, and when experienced, with any training requirements for new starters.


• Any other duties that may be required from time to time to assist the Regional Sales Managers and Commercial Director
  
  Good communication skills


Self-starter, proactive solution seeker

Excellent customer service skills

Build and nurture external and internal relationships

Attention to detail

Good IT skills, particularly Outlook, Excel and front-end order entry systems

Ability to multitask and prioritise according to business goals

Quick learner / Ability to pick up new concepts quickly

To work well under pressure

To work well in a multi-functional team

We are committed to providing and promoting equal opportunities in employment. We aim to treat employees and job applicants equally regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.