Collections Associate

Reporting to our Accounts Receivable Manager the purpose of your role is to aid revenue recovery, ensure accurate billing, and negotiate prompt payment for Merchant /Partner delinquency. We need to ensure in all cases we are treating our customers fairly & ensure there is minimal disruption for our clients & partners processing card payments.

You will join a growing team of 5 and will be part of a growth business working with colleagues who care about our customers.

What you'll be doing

• Monitor accounts to identify outstanding debts.


• Investigate historical data for each debt or bill.


• Contacting clients to negotiate payment of overdue payments.


• Take actions improve processes to encourage timely debt payments.


• Process payments and refunds.


• Resolve billing and customer credit issues.


• Driving first touch resolution to solve debt. Systems used- Salesforce CRM system, Collections tool, Billing system.


• 
  
  Previous experience working as a Collections Officer.


• Excellent negotiating skills.


• Good written and verbal communication skills.


• Familiarity with Financial services Collections regulations.


• Knowledge of payment plans and accounting procedures.


• Problem solving experience.


• Passionate about driving an optimal client experience.


• Strong time management & prioritisation skills.


• Flexibility to adapt to changing priorities.


• Ability to collaborate & engage in a positive manner.


What you'll need to succeed

A desire to learn to increase your knowledge with an understanding of our systems and their association with successfully recovering revenue.

Founded in 2018, DNA Payments are one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and Europe. We help businesses receive payments either through POS systems (the ones you tap your card on) or online (ecom). Recently listed in the top 50 fintech start-ups by Beauhurst.

We are one of the largest Paas (platform as a service) and SaaS (software as a service) services providers to multinational Acquirers and Banks; processing over £900million a month with over 90,000 terminals servicing over 60,000 customers across the UK & Europe.

Our team is made up of eight subsidiaries (and counting) - DNA Payments, 123Send, Optomany, Opto KZ, Active Payments, EFT Solutions, Kwalitas, FPMS and Card Cutters. There are 300 of us spread across our head office in London, and regional offices across the UK as well as in Kazakhstan. We are growing and need talent to help us achieve our mission; to be a Pioneering Payments Provider Powering businesses to thrive.

We value ambition, curiosity, and honesty - it's in our DNA.