Cluster Manager

We currently have an exciting opportunity for a new Cluster Manager to join the floor room family. As a Cluster Manager, you will be responsible for managing multiple stores in a designated area, driving sales growth and ensuring exceptional customer service.

You will be assigned to a home store (Cheadle) but will also be responsible for managing the team leaders and day to day operations in your cluster of stores, subject to review, which are currently; Milton Keynes, Nottingham, Liverpool, Solihull, Trafford and Leicester.

The ideal candidate location would be located around Staffordshire/Nottinghamshire/Derbyshire, however we would welcome applications form candidates who are based in other areas. Regular travelling between locations is essential., Recruit, train, retain and develop a high performing team of Team Leaders and Flooring Consultants
Ensure exceptional customer service is delivered in all stores, whilst consistently improving the customer experience
Develop and implement effective sales and marketing strategies to drive footfall and increase sales
Analyse sales data and monitor performance, identifying areas for improvement and implementing any action plans
To ensure compliance with company policies and procedures across stores

You will have proven experience in a similar role, managing multiple stores in a high-end luxury sector or assisted sales environment
Strong leadership and people management skills, with the ability to manage and motivate and develop a team
Must have excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues
Results driven and commercially focused, with a track record of achieving sales targets and driving growth.
You will be analytical, and data driven and able to use this to inform decision making

The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!

22 days holiday plus bank holidays
Competitive salary & bonus scheme
Uncapped commission
Retail discount
Cycle 2 work scheme
Digital GP service
Holiday trading
Pension scheme
Heath cash plan
Life assurance
Give as you earn