Cloud Services Engineer - 662

The Cloud Services Engineer will work as part of a team responsible for IT cloud services company-wide and their delivery to end users. This position will work closely with Systems, Network, and SOC teams to design, deploy and maintain our Cloud service in order to achieve high levels of availability. The cloud services include but are not limited to all communications, collaboration and shared service provided by Microsoft and other third-party solution providers.

Working Hours: Monday to Friday 8.00 am - 4.30 pm with an unpaid lunch break of 1 hour each day - 37.5 hours a week (flexibility will be needed around these hours to cover work with Thorlabs entities globally) - this role is eligible for hybrid working.,

• Daily monitoring and management of Cloud Services systems, in particular the Microsoft 365 environment (Intune, Exchange Online, Defender for Endpoint, etc).


• Develop and refine Microsoft 365 solutions roadmap for continuous improvement, innovation, evolution, and system/service replacement in line with the business and IT strategy.


• Assist in the technical planning and delivery of global Cloud Services solutions projects, providing technical direction and guidance to internal and external teams.


• Design, implement and develop plans for upgrades, expansions, and improvement of the existing Cloud Infrastructure


• Provide 2nd and 3rd level troubleshooting and Escalation and Management of issues.


• Work with local/remote teams to support the delivery, deployment, and operation of Cloud Services.


• Ensure that security standards and policies are incorporated.


• Design and develop automation to reduce failures, manual tasks and therefore improving overall service performance, stability, and availability.
  
  What is essential to us…


• 5-8 years experience of strong Enterprise-level system administration and engineering.


• 3-5 years of proven work experience designing, deploying, and managing Enterprise-class cloud solutions (Azure/M365/AWS/Google etc.).


• University degree in a related subject or equivalent experience.


• Extensive technical experience:



• Configuring Cloud IS Infrastructure and Platforms.


• Microsoft 365 platform in particular Intune and policy management.


• Cloud Services and Delivery Technologies.



• Extensive experience with:



• Virtualization and datacenter technologies.


• Data Protection, Retention and Cloud Storage technologies.


• Disaster recovery design and solutions.


• Implementing patch/update management solutions.


• Cloud System monitoring solutions.



• Demonstrable understanding of PowerShell: Scripting, M365 management and tool development.


• Consultative skills, including the ability to understand business requirements, identify risks and make recommendations for best practice design.


• Knowledge of Virtual Desktop Infrastructure solutions (Citrix/AVD etc) would be advantageous.


• Experience with standard change management and configuration policies.


• Experience with Cost Management and analysis.
  
  Thorlabs is a global, industry leading optical technologies company. We are experts in the design and manufacture or a range of innovative photonics products. We use these products in manufacturing and research, from fibre optics to piezo motors. We are the gold standard with optics laboratories worldwide. There are now 22 facilities across the world in 13 countries. Here in Ely, we are responsible for the Motion Control and Optical Tables product line.
  
  Competitive Salary to attract the best, plus an excellent benefits package including pension, health care, 25 days holiday plus public holidays., Contributed Pension Scheme -Group Life Cover -Private Health Care -Group Income Protection & more.