Clinical Operations Manager- Out of Hours

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., To provide clinical leadership and line management to the Out of Hours Service.
To support staff to achieve and ensure competencies are maintained within the teams.
To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.
To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team., To provide professional and clinical leadership to the Out of Hours Service demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and Service.
To operationally manage the Out of Hours Service across NCH&C.
To work within the integrated team to prevent unnecessary admission to hospital and facilitate early discharge form hospital.
To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.
To support community clinicians and students through supervision, appraisal and mentorship in line with trust policy.
To oversee that clinical supervision is occurring within the team and accurately recorded.
To provide professional clinical leadership to the Integrated Community Team within own sphere of practice

Working for our organisation
Undertake mandatory training as required.
Partake in the Personal Development Review process.
Follow Trust policies, and local procedures.
Be aware of Trust's behaviour framework and ensure behaviours are embedded in role.
Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
Contribute to clinical audit as required.
Complete the staff survey as required.
Complete risk assessments and incident forms as required.
Take part in clinical supervision as per Trust Policy.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title, Relay information from the Leadership team in respect of NCH&C and local issues to all members of the integrated team on a regular basis in the form of business meetings.
Work with the Heads of Service to ensure service and team development, ensuring that patients receive care closer to home.
To assist in the resolution of any conflicts within the clinical area, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required.
To participate in the staff appraisal scheme as both an appraisee and appraiser, maintaining a dynamic personal development plan.
Be aware of Trust's behavior framework and ensure behaviors are embedded in role
Ensure Trust's behavior framework is utilised when managing and supervising staff and that behaviors are embraced and embedded within the team.
To undertake the measurement and evaluation of the team's work and current practices through the use of evidence-based practice, projects, audits and outcome measures and lead others in doing so. Make recommendations for and lead change.
To actively contribute to the modernisation and forward movement of NCH&C, being actively involved in and taking an interest in changes within the NHS, the potential impact of local and national policies and the implications for the service.
To demonstrate a sound understanding of clinical governance and risk management, and apply to work situation, and ensure the team do likewise; identifying, assessing and documenting risk of implementing change.
To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change.
To be responsible for the day to day operational line management of the integrated team. To plan, co-ordinate and evaluate the service to ensure it is efficient and effective with regard to patient management and use of staff time.
To actively perform absence management, submitting forms in a timely manner, as per the Trust's Policy
To be responsible for the compliance of Mandatory training and appraisals within the team, ensuring KPIs are achieved.
To be an authorised signatory for goods, services and payroll.
To accurately complete personal human resources documentation in respect of team members. Ensure that designated time frames are adhered to.
Complete all data returns as required by NCH&C. Collate report, manage and analyse information on activity levels and quality, in accordance with agreed performance standards.
To develop and initiate undertaking of audit of the service, evaluating results and formulating an action plan in respect to service developments and quality standards. Take part in and carry out audit as required, i.e. patient record audit.
To identify clinical and organisational improvements to enhance and improve integrated care and services to patients, implementing change and leading others.
To assist in the marketing and promotion of the service with fellow practitioners & stakeholders.
To monitor the delegated team budget and assist the Locality Manager to effectively manage resources.
To monitor and manage staff absence, annual leave and study leave in line with NCH&C's policies, procedures and guidelines. Inform the Head of Service of any significant trends/issues.
To be accountable for the recruitment, selection, retention and induction of new staff.
To be actively involved with disciplinary and complaints procedures, where appropriate, and managing investigations of incidents.
To comply with existing organisational and departmental policies, procedures and guidelines and to be actively involved in the reviewing and updating of them as appropriate. Ensure policies are interpreted correctly and that designated staff implement policy and service developments.
To propose and implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.