Clinical Lead

As a senior healthcare professional, the successful candidate will be responsible for the management of a caseload of serious and complex clinical concerns raised about Bank Members (BM) delivery of care, which require investigation.

You will be the main point of contact for external agencies i.e., Local Authority, Police, Legal representatives, union representatives, external investigators, and Trust Investigators and legal teams in relation to management of caseload.,

• NMC Registered Nurse with senior nurse experience at Band 6. Experience in investigations ie. Datix



• Accountable for professional judgments and decisions



• Maintains professional registration as a requirement of the role


• Ensures all complaints and incidents are investigated in compliance with the NHS Professionals Complaints and Incident Policy and Complaints and Incidents Standard Operating Procedure (SOP) utilising clinical knowledge, expertise and judgment


Manages cases in-line with the KPI's for completion

• 
  
• Ensures accurate and timely record keeping and data storage at all times throughout the investigation process

Handle and store all confidential information in line with information governance and data protection legislation: DPA 2018

• 
  Escalates through the line management function any potential media or external interest in complaints or incidents involving Bank Members
  
• 
  Ensures that all relevant corporate policies and procedures are followed in delivery of the case management function
  
• 
  
  NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.


We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays


• A commitment to talent management & development


• Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers


• Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme


• Life Assurance


• Group Income Protection


• Wellbeing Programme


• Employee Assistance Programme


• Employee Engagement & discounts platform