Client Support Adviser
Howden Group Ltd
Client Support Adviser
£24333
Howden Group Ltd, Gloucester
- Full time
- Permanent
- Remote working
Posted 1 week ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: e337b2b0d51147df9bc6ad04c8458fb7
Full Job Description
- Conduct applications (warm transferred over from the sales team) with clients asking about sensitive and important health matters
- Accurately submit the information onto systems
- Provide regular phone and email updates to the client during the application process
- Respond to queries from both clients and insurers in a pro-active manner
- React and act to overcome any issues that occur that may prevent the policy for going on risk, working with the Advised Sales Team to support this client through any necessary changes required
- Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
- Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
- As an employee you are required to be aware of the Howden Life & Health data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the Howden Life & Health data protection policy and for you to ask for clarification on any point that is not understood
- Any other reasonable tasks and functions that the business deem necessary.
Clear Communication skills - Friendly and professional attitude
- Problem-Solving Skills
- Empathy
- Product/Service Knowledge
- Strong Time Management
- Attention to detail
Howden Group Holdings - An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
- Annual Wellbeing Schedule - On-site Health Checks, Reflexology and Dietician
- Clear career progression structure
- Pension scheme
- Death in Service Life Insurance
- Subsidised Private Medical Insurance
- Hybrid remote working
- 23 days holiday, rising to 25 with service (plus public holidays)
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Critical Illness Cover
- Discounted gym membership, retail discounts scheme and childcare vouchers
- Perk Box - High Street Savings, Discounted Memberships and Freebies
- Health Cash Plan - included but not limited to Dental and optical cover, Online GP, Counselling sessions and much more
- Long service rewards
- Paid for qualifications
- Team building events
- Flexible Benefits
Gloucester, England
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
A fantastic opportunity to become part of the growing Howden Life and Health Team.
We are a Life and Health Insurance Broker,, we believe we can offer the best advice, products and prices to our clients. We believe in putting our clients at the heart of what we do, always giving the best advice in our clients interest. We take pride in offering an unrivalled service to our clients and partners creating a fantastic opportunity available within our Client Support Team., Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent
We are looking for people who can demonstrate the right attributes and behaviours for this role rather than relevant industry experience. If you have a passion to help people, and your confident with great communication skills this role could be for you. This is a fantastic opportunity for anyone who is looking for a new challenge or change in industry and wants to start a career within financial services.
Benefits of a Client Support Adviser
Basic Salary of up to £24,333 per annum + quarterly bonus opportunity at £250
Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification