Client Services Assistant

At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is the foundation on which we operate. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We are currently recruiting for a Client Services Assistant to join our team in Chelmsford on a hybrid basis. Your role You will be joining a well-established global team that offers diversity across many commercial lines of business. These include Marine, Casualty, ProFin, Property, Real Estate, and Construction & Engineering. Your responsibilities will include policy administration, processing, and supporting assigned cases in order to meet business development and retention goals. You will use your excellent communication skills to collaborate closely with other elements of client services and the trading
team to provide remarkable service.

About you Communication skills are crucial as is having a genuine desire to help our customers. The ability to listen and identify their needs, providing the best solutions, using professionalism and empathy is key. Your attitude and approach to customers is more important than your experience. However, a background providing great customer service, showing an ability to think on your feet and operate with the customer in mind will put you in a great position to be successful with RSA.

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11%, looking after you now, and in the future. We'll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts - the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.