Clerical Officer - Contact Cares

Based at Nightingale House (Whiston Hospital site), Contact Cares is a large and busy multi-disciplinary team made up of colleagues from Health, Social Care and Housing. Under the direction of the Contact Cares Team Leaders, you will provide administrative support and assistance to the team which, will include frequent telephone contact with service users, carers and other professionals.

You will be able prioritise tasks and respond to differing demands, in conjunction with the needs of team members and managers and be confident in the use of IT e.g. word, excel, databases.

Working for St Helens Borough Council:

We will provide you with the necessary training and support to enable you to successfully undertake the role and on-going training will be provided as the service continues to develop.

We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as a Clerical Officer in Contact Cares

St Helens Cares is the new approach to delivering Health and Social Care in St Helens, bringing together a wide range of public and community service organisations, to work in partnership with a united goal of improving people's lives and improving St Helens as a whole. St Helens Borough Council is proud to be part of this partnership., St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality

St Helens Council is a Disability Confident Employer. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan

• We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.



• We seek to create a positive, open working environment.



• We offer attractive salary and relocation package



• We offer an excellent pension scheme