Claims Technician

This is an excellent opportunity for a talented and experienced claims technician to really make a difference to people and provide superb customer service to the portfolio of clients within our Commercial Property team in Birmingham. The role would suit someone presently in a technician role wishing to develop their career further and deal with more complex or high value commercial claims.

Working alongside Commercial Adjusters, youll assist in managing direct cases and have the ability and background knowledge to make the right decisions on each claim. Youll also support colleagues by sharing information, gathering evidence and working with third parties to provide full account case details of the claim through to settlement or repudiation.

Most importantly, youll be able to put yourself in our customers shoes, see the full picture and have the ability to make decisions based on the facts, treating all claims on their individual merits.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues.

• Experienced in dealing with high value household and commercial property damage insurance claims


• Superb communications skills - listening and acting upon information given


• Able to work as part of a team in a fast-moving environment and in compliance with SLAs


• The ability to work on your own initiative and to assist adjusters in moving caseloads to conclusion


• Able to develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim


• Understanding and empathy when required


• Able to prioritise your workload on a daily basis


• Excellent keyboard/ IT skills


• Ideally be educated to an advanced level


• Dip CII/cert CILA qualified or willing to work towards this qualification
  
  Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.


A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®, Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing - one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)


• Competitive salary depending on skills, experience and qualifications


• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home


• Healthcare scheme


• A Self Invested Personal Pension Scheme


• Holiday allowance of 25 days plus bank holidays


• Discounts on various products and services


• Employee assistance programme for employee wellbeing


• Life assurance


• Group Income Protection


• Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps


Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.

We're passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.