Chief Operating Officer

Strategy, Leadership and Management Provide effective operational leadership to the Partnership to secure the delivery of patient-centered services that address the mission, strategy and values of the hospice. Build and maintain a high performance, objective based culture through effective performance management, communication and coaching of employees. Provide clear leadership and promote and foster a team culture for employees consistent with our strategic aims. To lead and manage the members of the Leadership Team ensuring their professional performance and development needs are addressed and that the culture of a learning organisation delivering high quality services permeates throughout. Maintain the highest standards of conduct and integrity and ensure compliance with best practice, statute and regulatory requirements in all matters including financial, governance, legal and clinical related issues Partnership Working Establish and maintain a proactive Partnership Strategy to
develop a comprehensive range of strategic, collaborative and tactical relationships in support of the commitment to its internal and external communities. Lead the merger of both Camden and Islington NHS Foundation Trust and Barnet, Enfield and Haringey into one single organisation. Develop a wide range of relationships and networks with local and national organisations to position the Partnership as a well-known and credible organisation. Ensure the opinions of patients, carers, employees, ect are actively sought to assist the decision-making processes to improve services Performance Management To establish cultures focused on performance management, continual improvement and cost effectiveness. To develop a performance management culture which is supportive, motivating and embraces objective setting and feedback from employees at all levels Take Board responsibility for monitoring performance of operational services against the agreed business plan and targets and standards.
Implement a performance management system that holds staff accountable for achieving Trust objectives within service operations activities Communications and Public Relations Establish and maintain an effective Communications and PR Strategy considering the current and future needs of all stakeholders. Ensure that employees have sufficient and up-to-date information and that reporting is transparent. Maintain effective networks with all principal supporters and stakeholders. Managing and Developing Resources Lead the development of a dynamic and rigorous annual business process to develop a business plan derived from the strategic plan. Ensure the overall objectives financial plans are met and support the Partnership objectives Lead on strategic workforce planning and sustainability processes and ensure the Partnership recruit high calibre people to our roles. Governance Establish and develop effective systems of corporate and clinical governance to encourage honesty, openness and a
just culture which promotes mature dialogue with patients, their carers and families as partners in the delivery of care. To meet and strive to exceed, the requirements of the Regulators and the Care Quality Commission. To ensure that a suitable integrated governance framework is in place to deliver effective corporate and clinical activities. Ensure that the organisation discharges its constitutional and legal obligations. Financial To ensure the annual budget and financial forecasting exercises support the strategic and annual planning process and are appropriately reported to the Board. To be responsible to the Board for the overall financial stability of the organisation. Ensure that financial accounts are prepared and that expenditure is controlled in line with the annual budget as approved by the Board Risk Management/Health & Safety Establish and maintain a rigorous and proactive health, safety and welfare policy and strategy and reporting systems to support all
stakeholders giving particular attention to: Legal requirements Integrated risk management Maintenance and security of property Comply with all relevant policies, procedures and training on infection prevention and control