Change and Operations Assistant

to provide operational support to the Technology Leadership Team to keep us in sync. This will include supporting the delivery of our key priorities through tracking progress and actions, supporting team matters such as pay & performance reviews and the organising and preparing material for the Tech Townhall and other team communications, cost monitoring and driving cost savings, supporting with the tracking of actions for the Leadership Team and preparing reports and committee packs to keep the flow of information going to all the key stakeholders at the right times.
to work as part of our large change function to help deliver our transformation program. This will include analysing change documents (such as project plans or resource plans), ensuring they are consistent across the bank and ensuring that information is accurate.

We are Tandem - Where impact meets innovation Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share all while nurturing our planet, our people and our customers. As one of Europes fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future. Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.
Your team: Collaborators in change Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. The Technology Team is one of the largest teams in Tandem and they are at the heart of driving the Banks Transformation Program as well as running all the Technology services for the Bank. The team consists of the usual people you expect in a Tech Team; engineers, developers, testers but it also has systems, data, business analysts as well as delivery managers that oversee how we deliver our transformation. We are a hard-working team, all keen to make a lasting impact for Tandem and its customers. Whilst you may join in an assisting role, you will get the chance to work with all the departments leaders, including our CTO. If you are keen to progress into other parts of the Bank, you will have the opportunity to work with lots of
different areas to see if there are other areas and roles you would like to progress into. Your Impact: Building a greener tomorrow As the Technology Team Change & Operations Assistant at Tandem your focus will be on:
Operations

Helping the team prepare professional committee packs that communicate our status across a number of areas there is always room for ongoing enhancements of both the presentation and content of our packs so plenty of opportunity for you to help us continuously improve
Supporting with the recording and tracking of actions to help us keep moving forward as quickly as possible
Attending meetings and taking minutes and actions where necessary
Execute and manage various cost monitoring tools and schedules to track cost allocations and savings so that we remain continuously focused on cost reduction
Liaise with Finance to coordinate across various cost reporting initiatives
Support the leadership team by conducting cost analysis
Coordinate various people related responsibilities such as monthly people cost allocations and cost reporting, annual pay and performance review

Change

Support in tracking the overall change portfolio this could include providing support to any one of our Delivery Managers or our Mission Control Team here you will have a real opportunity to get deeper exposure to change and project management using both agile and waterfall techniques
Support the Head of Change with producing various materials that communicate our overall plan
Getting involved in developing new change processes and ensuring these processes operate effectively
Helping the team mature their controls and documentation across the change delivery function

Have strong written and verbal communication skills
Operate a continuous improvement mindset with identifying opportunities, making recommendations & executing improvements to systems & processes
Are a genuine team player focused on team outcomes over personal outcomes
Have excellent time management & organisation skills, with the ability to work on own initiative
Are highly organised and systematic
Have strong Tech skills including Excel, Word, Outlook & PowerPoint
Have a desire to create a strong impact in a large team
Are efficient with attention to detail and the ability to multi-task

It would be great, but not essential if you have:

Change Management experience
Previous exposure to or knowledge of the Financial Services or Fintech industry, experience in a transformation environment would be particularly beneficial
Experience working in a regulated industry or environment
An understanding of the risk and control environment of a Bank

Rewards that reflect your value, whats in it for you? At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

25 days annual leave plus 8 days Bank Holiday
An additional day off for a celebration day including, but not limited to, birthdays, weddings, religious holidays, graduations etc
Buy or sell up to 5 days holiday a year
Healthcare cash plan through Westfield Health worth a minimum of 750 per year
Electric Vehicle salary sacrifice scheme
Cycle to Work salary sacrifice scheme and a free helmet
Salary sacrifice Pension contribution

• , 4% employee contributions matched with 4% Tandem contribution (Subject to salary eligibility)

Smart Tech scheme (buy goods with 0% interest
10% discount on solar panels
Tandem Hub for treats, cash back and discounts on UK retailers
2 days per year paid volunteering
Free cereal, snacks and drinks in all offices
Quarterly team social budgets

Our Green Deal: Your Impact AmplifiedA little welcome gift from us to you, well plant a tree in the Tandem Grove and you can enter into our Green Deal below:

Volunteer 2 days a year for charity > receive an early Friday finish
Raise 200 per annum for charity > Tandem provide PR and marketing support
Have renewable energy at home > receive an additional 1 day annual leave
Drive an electric car > receive 500 towards a home charger