Change Manager

The purpose of the role is to be responsible for the management of Change activity on the DCC's Production systems. This will involve working with key stakeholders including Communications Service Providers (CSPs), trusted Service Providers (TSP's), Data Service Providers (DSPs), Internal DCC teams, and Industry Partners.

What will you be doing?

• Receive, process and sanity check all requests for change (RFCs) and filter for relevant DCC governance Committee as appropriate.


• Confirm categorisation of RFCs (confirmation from DCC Change Committee and other boards, as applicable)


• Accept and/or reject all non-commercial, high risk/impact changes and maintain log of justifications.


• Request, where necessary, Preliminary Risk and Impact Assessments (RIA) from DCC Service Providers, DCC Service Users and DCC internal teams, for high risk/impact changes and/or commercially sensitive RFCs and RFCs that are likely to require Detailed RIA(s)


• Provide RFC summary report for Change Committee. Progress RFCs as directed, post meeting.


• Request detailed risk and impact assessments from key RFC stakeholders (DCC Service Providers, DCC Service Users, DCC internal, other) - based on RFC information and Change Committee


• Provide RFC summary reports and agenda for DCC Change Committee (CAB) and Change Board and distribute to all interested parties in advance of meeting, identifying key stakeholders for attendance.


• Advise DCC User (client) communities with rationale and impact of Change, adhering to established notification windows.


• Ensure that disruptive, cumulative change activities never breach 6 hours of maintenance pcm, as set out in the Smart Energy Code


• Minute DCC Change Committee (CAB) meeting.


• Convene and co-ordinate urgent DCC CAB meetings for all emergency changes.


• For significant and major category RFCs, liaise with DCC & Service Provider Release, Test and Project managers (via project requests)


• Co-ordinate with DCC & Service Provider project managers key project milestones and deliverables, as part of the progress of RFC through workflow


• Analyse change records to determine any trends or apparent problems that occur, seeks rectification with relevant parties.


• Produces regular and accurate management reports.


• Ability to deputise for the Head of Service Management if required.
  
  ITILv3 qualified (or experienced)


• Change Management Experience essential.


• Experience of release/change management in IT environment using external suppliers is fundamental to this role.


• Process Management


• Design and management of release governance.


• Stakeholder management and communications


• Project Management


• Experienced user of Service Management tools


Desirable Skills and Experiences:

• Previous telecoms and/or energy sector experience


• Experience of managing change in a heavily regulated environment


• Operational Change Management


• Major Releases


• Proactive and Self-sufficient
  
  About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn't be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we'll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it's doing purposeful work, helping us grow or building the career you want - we'll give you the support to do it all. Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change: we want you to be part of our journey.

Company benefits:
The DCC's continued success depends on our people. It's important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you'll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle., The parent company, Capita Plc
• , are a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. You'll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do deliver. Our purpose is

to create a better outcome for you.

Smart together
Our values and behaviours
Make a difference

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC's role in a low-carbon future.

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn't feel right, we speak up.

Be accountable

You can depend on our word. We're clear about our roles and we take the initiative, while respecting the processes we have in place.

Rewards & Benefits
Get perks that work
Personal Development

Our training and development opportunities help you be your best self - from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We're big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.

Flexible working