Change Advisor - £34,841 p.a. + benefits

We are currently looking for a Change Advisor to join our DAQ Function within the Healthcare Quality and Access group.
This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.
We are currently operate a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.
Who are we?
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.
The objective of the Healthcare Quality and Access portfolio is to drive quality and critically appraise benefits and risks to inform robust decisions on healthcare access including accelerated access pathways. It will do this by bringing together a fusion of our capabilities across both medicines and medical devices to enable licensing and market access, as well as ensuring compliance with regulations and standards.
The role is within the Data Assurance & Quality (DAQ) unit which is responsible for the regulatory validation and data management of a wide variety of regulatory submissions received from the pharmaceutical and medical device’s sectors. The Change Advisor reports directly to the Head of Continuous Improvement & Reform (CIR) within the CIR Team. The team is responsible for controlling the unit’s procedures and for the delivery of the unit’s process review function, providing a constant drive to improve performance and quality and maximise efficiency within the unit. In delivering this outcome, the Change Advisor will play an important role in the change control of DAQ processes, quality monitoring and in the coordination of staff training and cross-skilling. The DAQ Change Advisor will work with the Head of Continuous Improvement & Reform (CIR) & CI Lead in delivering the wider drive towards process excellence in the Unit and wider Agency., The role is within the Data Assurance & Quality (DAQ) unit which is responsible for the regulatory validation and data management of a wide variety of regulatory submissions received from the pharmaceutical and medical device’s sectors. The Change Advisor reports directly to the Head of Continuous Improvement & Reform (CIR) within the CIR Team. The team is responsible for controlling the unit’s procedures and for the delivery of the unit’s process review function, providing a constant drive to improve performance and quality and maximise efficiency within the unit. In delivering this outcome, the Change Advisor will play an important role in the change control of DAQ processes, quality monitoring and in the coordination of staff training and cross-skilling. The DAQ Change Advisor will work with the Head of Continuous Improvement & Reform (CIR) & CI Lead in delivering the wider drive towards process excellence in the Unit and wider Agency., + Support the delivery of three core activities; unit support for new and existing staff, core skill training to cover activities required for DAQ unit to function and personal development training across the unit.
+ Assist the CI Lead with the change control of DAQ processes, quality monitoring and assisting in the coordination of staff training and cross-skilling ensuring all administrative tasks are kept up to date.
+ Support day to day running of Robotic Process Automation
+ Maintain all training documents, SOPs and records in a consistent manner ensuring the appropriate sign off and governance is followed at all levels at all times., We use the Civil Service Success Profiles to assess our candidates, find out more here.
+ Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
+ Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.
Use of AI in Job Applications:
Applicants must ensure that anything submitted must be factually accurate and truthful. Plagiarism ‘can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own., + UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Some understanding of Lean/6-sigma management approaches
+ Some understanding of Robotic Process Automation, its use, strengths, and limitations
+ Experience of project or change management or working within quality systems.
+ Ensure that important messages are communicated with colleagues and stakeholders at all levels respectfully.
+ Show a positive approach to keeping the whole team’s efforts focused on the top priorities. Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation., Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Alongside your salary of £34,841, Medicines and Healthcare Products Regulatory Agency contributes £9,407 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
+ Privilege Leave: 1 day
+ Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
+ Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay
+ Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
+ Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on
+ Flexible working to ensure staff maintain a healthy work-life balance
+ Interest free season ticket loan or bike loan
+ Employee Assistance Services and access to the Civil Service Benevolent Fund
+ Eligibility to join the Civil Service Motoring Association (CSMA)
+ Variety of staff and Civil Service clubs
+ On-going learning and development