Case Worker, Save Haven

We have a fantastic opportunity for a Case Worker to join our amazing new service which is launching soon. We are looking for resilient, compassionate individuals to work in our brand new Safe Haven in Ashington.

You will provide a safe and welcoming environment in person and over the phone for all clients, using de-escalation skills, active listening and calm communication. To support the person to develop their knowledge, skills and confidence to withstand future life challenges, whilst maintaining good mental health and wellbeing, and liaising with appropriate services., Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (wrap), in partnership with the person, maintaining hope and optimism to support the individual in their recovery.

Provide signposting and guidance, as well as support where appropriate to the person to access services and resources they need. The amount and intensity of this support will vary depending on the persons needs, mental health and life circumstances to ensure they are supported during their recovery.

Develop knowledge of the local care pathways and local community knowledge (including cultural sensitivities) to meet service users need and support the individual journey.

Support people to develop lasting, independent peer-support networks beyond the Service to enable them to maintain their recovery.

Demonstrable experience of working 1:1 with service users with complex needs

Demonstrable experience working within Health, social care or VCSE systems

Awareness of Health and Social care systems

Awareness of national and local organisations and other resources that can support individuals to improve and maintain good metal health

Awareness of recovery in the context of mental health

Awareness of the effects of stigma and discrimination

Awareness of issues surrounding homelessness, financial inclusion or substance misuse

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day


• Enhanced pension


• Wagestream-ability torelease earnings, giving youinstant access to your pay


• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card


• Enhanced life assurance scheme, payment being three times your annual salary


• Plus, many more great benefits on offer