Care and Support Manager

We are looking for a Care and Support Manager (known internally as Senior Client Services Manager) to lead a team that really cares and empowers customers to live their best lives. Our fabulous team deliver person centred housing related support to our vulnerable and complex customers, making it a great place to work for our colleagues!

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Care and Support Manager

• Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.


• Be the Safeguarding Lead for the service.


• Ensure Health and Safety checks and risk assessments are completed and recorded accurately.


• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners


• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.


Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, we're in the top 10 for Great Places to Work in the UK!,
• Flexible working hours (or we're open to agreeing a work pattern with you).


• Covering services and managing a team operating in West Yorkshire including Scunthorpe, Hull and Leeds.


• This is a role where you'll be managing a dispersed team and spend days working from home, in an office or days working remotely visiting your team and customers.


• Able to use technology for keeping our systems up to date, producing reports, managing budgets and accessing platforms and software.


• You'll need an Enhanced DBS check done and we pay for that.
  
  The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.


• The understanding of where our customers are in their life and have the passion to advocate for them.


• Experience of delivering support in a housing or care environment.


• Experience of people management.


• Experience of managing multiple services and/or managing managers.


• To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!


Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home!, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!


• 34 days annual leave (includes bank holidays and a "me day" to use whenever you want!) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• Generous pension scheme with life insurance of 3x salary


• We're 10th Best place in the UK for "Wellbeing"


• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!


• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.


• Explore our benefits in detail on our website.