Care Quality Coordinator

The Care Quality Co-ordinator role sits within the Care Operations Team and reports to the Care Manager. The role is a client and Care Professional support role focused on continuously monitoring the quality of care and support that is being delivered through regular quality assurance visits, support visits and daily client logs.

This role is carried out over a set four days during the week and alternate weekends. The role is field and office based with around 70% of the week focussing on client and Care professional support in the field. The role also involves visiting and supporting clients - it's the best way to know them and be able to advise and assist your colleagues who will be visiting those same clients.

Main duties and responsibilities

• Client logs


• Introductions


• Client and Care Professional queries


• eMAR


• Client Visits


• Care Professional Care Certificate Observations


• Care Professional Support Visits


• Medication Competency Assessments


• Risk Assessments


• Return to Work Meetings


• Service Reviews


• Quality Assurance Visits


• Risk Assessments, We provide "relationship-based" care so that our clients get to know the same group of people who are supporting them. Our visits are always a minimum of 1 hour so there is opportunity to provide companionship to the client as well as the essential tasks they need support with. We provide care that has been described by other social care professionals as the "Marks & Spencers" of home care - professional, caring and of a quality that we would want for our own families.


We always introduce new clients and care professionals to each other so neither person is a stranger to the other.

Are you a team player? Are you methodical, driven, hard working and determined? Are you a kind and compassionate person looking for a new chapter in your career? Then we want to hear from you!,
• Excellent Communication Skills.


• To be Kind, Caring and Empathetic.


• To maintain Professionalism at all times.


• A desire to genuinely help other people and make a difference.


• To maintain Professionalism at all times


• Excellence


• Responsibility


• Happiness and Honesty - we encourage team members to consider how these values apply to their roles and interview against these values.


• Our mission is to Build Relationships, Enrich Lives and Care for people.


Essential criteria:

• Be a positive person.


• Home Care Experience


• Ideally you have previous Field Care Supervisor, Care Coordinator or Deputy Care Manager experience.


• Willing to be a team player.


• Professional manner at all times.


• Friendly attitude towards all staff and clients.


• Your own car.


• Able to work alternative weekends (this makes it fair for all staff).
  
  At Home Instead York, we offer a Domiciliary Care service, providing Care Coordination, Companionship, personal care to support clients in their daily living in the comfort of their own homes.
  
  We are looking for someone who can work either 3 or 4 weekdays per week plus alternate weekends. The 3 days would be Monday to Wednesday or the 4 days would be Monday to Wednesday plus Friday.


Salary

• Working 3 days per week plus alternative weekends, the salary is £23,200 per annum


• Working 4 days per week plus alternative weekends, the salary is £29,000 per annum, Minimum 1 hour visits with each client


• 45p per mile travel expenses


• Your MOT paid for each year


• Lifestyle benefits package worth up to £800 pa pro rata to spend on pension contributions or healthcare


• Investment in your personal development - level 2 and 3 supported


• Staff holiday home - you get to use our holiday home in Northumberland


• Employee referral bonus programme - £250 for each referral


• A well-established homecare provider who invests in their team


• A growing company making a huge difference in people's lives everyday.


• Excellent management and supportive staff.


• Ongoing training and development.


• Career progression opportunities.


• We really care about our workforce.