Care Navigator - Receptionist

The Care Navigator will be the first point of contact for patients ringing the surgery. The role will be to optimise the patients journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that patients presenting issue is managed appropriately and that the patients are up-to-date with their routine appointments. This will be a telephone triage role as well as walk-in appointments which are presented at the surgery reception. Shift pattern is; Monday 07:45-13:45, Tuesday 07:45-18:30, Wednesday 07:45-13:45 and Friday 07:45-18:30