CAMHS Receptionist / Administrator | South London and Maudsley NHS Foundation Trust

The post-holder will have the ability to be adaptable, initiate changes and to have a flexible and unflappable approach to your work is important and can offer a strong contribution towards maintaining the high standards of our service.

We are looking for a person able to provide comprehensive reception and administrative support to a multi-disciplinary team. You would be the first point of contact for families/carers and other members of the service user's network. You would be required to demonstrate sound knowledge of Microsoft Office programmes including Outlook, Word, Excel and Planner. The post holder will be comfortable with IT and be keen to learn new software packages and processes.

The successful candidate will need to meet all the Essential Criteria as detailed in the job description person specification. The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.

Reception / Administrative: To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate. To maintain the reception area, eg. replenishing leaflets etc. Overseeing the signing-in procedure for families and visitors on arrival. To allocate clinic rooms in relation to patient appointments. To update the Trust patient database system, ie. contact details, outcome of appointments etc. To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales, and manage multiple tasks within the working day whilst maintaining quality standards. To provide a professional and confidential reception / administration service, to include audio / copy tying; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post. To
provide cover for colleagues, as required, within CAMHS sites. Assist teams with the development of patient information and team leaflets., The receptionist plays an important role as is often the first face-to-face contact for families/carers and other members of the child/young person's network. The receptionist, therefore, should ensure that the young person's experience with clinical services is efficient, effective, responsive and sensitive to their needs, and promotes the good image of the service.

(a) To provide an effective and efficient reception service.

(b) The post-holder will be required to provide some administrative support by copy typing correspondence and reports, as well as performing other administrative duties.

(c) Managing and overseeing the administrative component of the Trust patient database, ie. inputting referral and patient information, monitoring and updating operational data quality, etc.

The post-holder will have a responsibility, in conjunction with the team, to ensure that the relevant policies and procedures are adhered to.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.


• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.


• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes


• Car lease, our staff benefits from competitive deals to lease cars


• Accommodation, our staff benefits from keyworker housing available which is available on selected sites


• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.


Other benefits include:

• Counselling services


• Wellbeing events


• Long service awards


• Cycle to work scheme


• Season ticket loan


• Childcare vouchers


• Staff restaurants