Call Response & Support Officer
Galw Gofal / Conwy County Council
Call Response & Support Officer
£25979
Galw Gofal / Conwy County Council, Bae Colwyn, Conwy - Conwy
- Full time
- Permanent
- Remote working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: dbc3060c315546d4bec9426e9c0a1e4a
Full Job Description
- Modern office setting
- Growth opportunities
- On-the-job training
- customer service: 1 year (required)
Galw Gofal is a service hosted by Conwy Council in a partnership between Conwy, Gwynedd and Anglesey Councils from a state of the art centre in Colwyn Bay. We are professional, supportive, rewarding, and our goal is to To provide exceptional care and support to families and businesses through innovative telecare technology and exceptional out of hours and lone worker call services. We strive to promote independence, peace of mind and wellbeing for our clients, responding quickly to all needs. We are committed to ensuring that our employees are valued, respected and provided with opportunities for growth and development, so that they can deliver the highest quality of care..
Job Types: Full-time, Part-time, Permanent - Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Due to our continued success and ongoing contract extensions, we are expanding our team to provide an essential 24-hour call monitoring service that plays a vital role in providing invaluable help and support to older and vulnerable individuals.
You will help people within your community maintain their independence by providing professional support and assistance around the clock. You will also support our lone workers by providing out of hours emergency assistance for the general public in cases of housing repairs or other essential services. These services are integral to ensuring that the community has immediate access to essential support whenever it is needed.
You will play an instrumental part in supporting vulnerable individuals while upholding the highest standards of safety and wellbeing for our clients whilst also upholding GDPR regulations.
You will need to have a positive attitude and excellent communication skills. We value individuals who are self-motivated and willing to go above and beyond to ensure customer satisfaction.
We understand our service is often critical to the life and well-being of our users, so we take training and support very seriously. When you join our team, you can be assured of full training and support, including opportunities for professional and personal development.
Conwy is committed to safeguarding - qualifications and references will be verified. The successful applicant will be subject to vetting in line with BS7858 and will be required to undertake a DBS check.
If you are compassionate and have a deep desire to help people, then a job with us is perfect for you. Join our team today and be part of an organisation that truly makes a difference in the lives of people.
This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.
Welsh Language Skills: The ability to communicate in Welsh in order to handle calls with service users and establish the reason for their call as well understanding Welsh emails, is essential for this post. We can support non Welsh speakers or Welsh learners in their Welsh language development. We are committed to our Welsh Language Standards. We welcome applications in both Welsh and English and application forms received in either Language will not be treated less favourably than each other.,
Pay: £24,702.00-£25,979.00 per year
Expected hours: 37 per week
Benefits:
Schedule: