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Call Centre Advisor

The Gap, Inc.

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 47d4f9804d3d470083474e3ac12245f0

The Gap, Inc.

Full Job Description

We are currently recruiting for Call Centre Advisors in Paignton for a well known Garden retailer.

The role of a Call Centre Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.

As a Call Centre Advisor your duties will include but will not be limited to:

To handle inbound customer contact via telephone, email, and social media.

To process orders by post and telephone with accuracy and with attention to detail.

To deliver effective solutions to customer queries and concerns with a commitment to ownership.

Occasionally making outbound calls to customers with solutions to an earlier query.

Introduce customers to weekly special offers and activate discount options on orders.

Grade C or above in Maths and English

Previous Customer Service experience within a face-to-face or office environment (desirable)

Excellent written and verbal communication skills (essential)

Ability to objection handling and appease any complaints should they arise (desirable)

Work well under pressure (essential)

Flexibility to work in different areas of the department.

Hours & Pay

9am to 6pm (The site runs 7 days a week and offers a flexible working rota which can include full and part time hours with weekend days being part of your rota.)

Basic hourly rate of £11.69 per hour