Business Support

This is an exciting opportunity for an experienced administrator to assist our growing Primary Care, Community & Therapies Clinical Group which provides both inpatient, outpatient and community therapies and nursing in providing an effective and efficient comprehensive administrative service including the production of clinical correspondence to referring agents or onward referral service to support the work of the Clinical Staff within the Group.

You must have experience of typing correspondence, managing clinical diaries and referral management according to the guidelines. You will be expected to provide a full centralised automated appointment system by undertaking duties within the community and therapies single point of access centres., There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.
This is part time role of 30 hours a week, working Mondays, Tuesdays, Wednesdays and Fridays. You will be expected to participate in the 3 shift pattern to provide administrative cover Monday, Thursday and Fridays, working 08:00 - 16:00, 09.00 - 17.00 or 10.00 - 18.00 on a rota basis along with weekend working to facilitate 7 day working and bank holidays as and when required..
The successful candidate will enhance our team by having the following experience and qualities;
GCE/GCSE English & Maths equivalent to a Grade C
Excellent communication skills to deal with patients, colleagues and referring agents
Ability to prioritise own work and work under pressure with conflicting demands
Team player

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve lives

NHS AfC: Band 3
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As "People" is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department., Please see attached Job Description and Person Specification for full details of what this role entails
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.