Business Improvement Analyst

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them for the demands of the role. Please note that you will be required to travel to our Windsor, Leicestershire and Stockport offices on an ad hoc basis and so you should be based within a commutable distance of these sites.,

• Analyse data to understand trends to drive improvements


• Understand what customers need and build the organisational capability to achieve this


• Find and implement better ways to boost leads and sales by using smart ideas and improving our processes.


• Work closely with key team members to create an environment where we're always getting better.


• Make things more valuable and efficient by cutting out waste and finding missed chances in our sales process.


• Come up with great ideas, figure out what's most important, and make them happen - building a strong plan for improvements.


• Lead workshops to improve how we work, getting help from the wider heating installations team.


• Listen to what people need, make changes that make sense, and use simple tools to guide our improvements.


• Keep an eye out for potential problems, fix them before they happen, and always keep everyone in the loop about how our changes are making a difference.
  
  Experience of various research methodologies (demand analysis, VoC, VoB, focus groups, ethnography, correlation, interviews, surveys, observations, data analysis, experiment, web profiling, competitor, market analysis)


• Experience of using improvement methodologies (Lean, 6 Sigma, Systems Thinking, etc)


• Data analysis experience (Capability charts, controls charts, run charts, Mississippi, sansky, pivots, prioritisation matrices, etc)


• Stakeholder Management experience


• Project Management experience (scoping, stakeholder, project planning, management, stakeholder, risk & issues, business casing, scope)


• Great communication and presentation skills
  
  We are Centrica! We're so much more than an energy company. We're a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we're powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you're developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.


Your work here isn't just a job - it's a mission. We all play a vital role in energising a greener, fairer future.

We've been keeping Britain warm for over 200 years. Today we power 1 in 3 homes in the UK - but supplying energy is just part of what we do.

We're on a mission to make the UK's homes greener and more energy efficient. With clever tech like Hive thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier to reduce your home's carbon-footprint and with our new PeakSave programme, we're actively rewarding better energy use too.

Our nationwide team of 6,500 engineers are energy efficiency experts - offering practical ways to make homes more sustainable. Installing new heating is one of our core businesses and new boilers our hero product. We've been the single biggest installer for a long time and customers trust us to get it right.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We have tailored our well-being & benefits package around our employees as follows;

• Competitive salary and bonus potential


• Employee Energy Allowance at 15% of the government price cap


• Pension scheme


• Company Funded Healthcare Plan


• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days


• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance


We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.