Business and Finance Manager

Business and Facilities Support Manager will support the Interim Director of Finance and Business Support in overseeing Facilities, H&S, and IT at Solace. You provide a comprehensive, proactive, inclusive and customer-focused service to Solace staff and volunteers.

Management of the Business Support Team

· Manage the Business Support Team for efficient job execution and internal policy compliance.

· Develop and maintain team workplans, including individual development plans aligned with organisational plans and objectives.

· Maintain relevant business continuity plans at Head Office and related policies and procedures.

· Undertake and attend regular manager, team meetings, and staff supervisions.

Health and Safety (H&S)

· Oversee H&S, collaborating with the Senior Management Lead for H&S, and ensure that staff and volunteers are protected from risks.

· Act as a key partner in the H&S Committee, support and upskill internal H&S representatives and collaborate with external advisors to identify risks, needs and opportunities.

· Conduct and review fire and workplace risk assessments for different sites.

· Quality assurance of general and specific risk assessments conducted by Managers at different sites.

· Provide H&S training and advice to staff and volunteers, promoting safety culture within Solace.

Facilities

· Manage all aspects of facilities (Reception and Head Office), office equipment and supplies, maintenance, and storage.

· Liaise with landlords, ensuring site service and maintenance requirements are in place and in accordance with contract agreements.

· Maintain preferred supplier and contractor lists for maintenance and facilities procurement.

· Handle project management and liaison for new offices, services, refuge accommodation and office moves, including building access audits.

· Manage DSE and approved home working arrangements and devise and manage facilities and maintenance schedules in collaboration with service managers and senior managers.

Information Technology

· Routine management of Solace's external IT support provider.

· Manage replacement equipment programme for laptops, mobiles, and accessories with Business Support (IT) Coordinator and managed IT/telephony provider.

· Oversee telephony project implementation with Interim Director of Finance and Business Support.

· Maintain systems, accurate central registers and records manually and via SharePoint with Business Support Coordinator.

· Enhance cyber and related regulations accreditations.

General

· Produce quarterly H&S reports and other management reports for senior stakeholders identifying trends and recommendations.

· Manage property/facilities insurance claims.

· Develop and implement policies and practices collaboratively with other senior leads.

· Ensure that any safeguarding concerns identified are dealt with in accordance with Solace safeguarding policy.

Values, Behaviours & Competencies

· Committed to the purpose of Solace Women's Aid, ensuring that the service user is at the heart of service delivery and development

· Feminist in understanding 'Violence against Women and Girls'

· Committed to fostering innovation and continuous improvement in working practice

· Flexible and open to new challenges, ideas and experiences, and able to be self-reflective

· Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work

· Non-judgemental with a commitment to self-care within the team

· Collaborative, building relationships with internal and external partners.

Knowledge, Experience and Skills

· Experience in H&S management and office and facilities management.

· Project management experience, including outsourced IT provider.

· Training in H&S, fire risk assessments, building services for statutory and regulatory compliance (e.g., certificate in Fire Risk Assessment, IOSH - Managing Safely/NEBOSH Certificate or Diploma)

· Experience in working with external stakeholders, department heads and internal and external relationship-building.

· Proficient in IT tools and software packages, understanding of cyber and other associated risks.

· Proficient in delivering training and skilled in presenting information.

· Commercial and business acumen, working knowledge of GDPR, confidentiality and professional boundaries and policy development.

· Experience in reporting quarterly management information for H&S and Facilities.

· Accurate, methodical and efficient in managing own time and varied tasks.

· Flexible to move between Head Office and sites within London.,

• A-Level or equivalent (required), Management: 3 years (required)