Business Development Officer

This post is to build membership and loan business, working on a portfolio of projects with our
Deputy CEO including frontline work across Kent & Medway. You are a champion for Wave
Community Bank and can establish and build great relationships with our stakeholders. You have
the determination to reach as many people as possible with WCB's products and services.

Purpose of post
You will work to targets for growth of membership, savings and lending through Workplace Savings
Schemes and our wider community. You will develop partnerships with agencies and charities for
membership growth, lending growth and grant fulfilment. Delivering excellent customer service at
all times via all channels (email, online, phone & face to face) whilst adhering to
regulatory/legislation requirements such as UK GDPR, treating customers fairly & anti-money
laundering.,

• Work closely with our Employer Partners to ensure promotion of our Workplace Savings

Scheme to their staff and provide site visits for member support, on-boarding and account
management

• Sign-up new Employer Partners to offer our Workplace Savings Scheme, organise and

manage successful launches of the scheme to their staff and manage these relationships
on-going

• Undertake any business development activities and proactively seek new business

opportunities, working to meet the lending and membership targets

• Seek partnership opportunities with agencies and charities in the community and arranging

visits in the community

• Represent WCB at both business and community wide forums, undertaking formal

presentation or speaker opportunities

• Take the lead on any local community initiatives to secure increased membership.


• Distribution of marketing materials as required, using a variety of forums and channels, to

support the business development objectives.

• Work with the marketing team in WCB to ensure any required marketing materials are

produced and relevant social media posts are actioned.

• Provide excellent customer service, assisting new and existing members as required.


• Support the member services team when needed


General

• The post holder will undertake such other duties as may be reasonably required and will be

expected to work effectively with others in order to make a positive contribution to the work
of the organisation.

• The post holder will be expected to keep under review his/her own training needs and

attend training or other developmental activities from time to time as appropriate.

• The organisation is committed to achieving equality of opportunities in both services to the

community and in the employment of people. The post holder is expected to understand
and promote this and all other policies of the organisation.

• WCB expects all its employees to embrace the principle of living the values. This means

that you are able to understand the purpose of the credit union, what it aims to achieve, and
you ensure the behaviours you demonstrate reflect this culture.

Requirement Essential Desirable
5 GCSE's including English and Mathematics, A-level or degree educated
Education relevant subjects, or equivalent


2 years' experience in sales Experience of money
Work Experience Experience of building and utilising networks management and advice
Experience of marketing & sales
promotion work


Excellent communication skills including building Understanding issues of the
Knowledge & skills relationships sector.
Literacy to the level to be able to deal with Understanding of social policies
correspondence effectively & efficiently. and issues relating to Financial
Inclusion and able to
Ability to work to timed targets. communicate them
Competent in the use of computer software Ability to learn quickly
packages including Microsoft Word, Excel,
Powerpoint & Outlook.

Ability to work to deadlines and manage own
workload.

Accuracy and ability to check your own work.

Disposition/Attitude Excellent communication skills for working with
individuals and groups.
Commitment to achieving targets
Able to demonstrate successful selling and
presentation skills
A self-starter and able to work mostly on your
own, Proactive approach to achieving targets
Commitment to Providing excellent customer
service and Equal Opportunities

Self motivated and confident
Car owner & clean, full UK driving license

Job hours and term: 37 hours per week, 12-month fixed term contract initially
Salary: £28,000 Opportunity to earn more based on performance.