Business Change Analyst Lead

Within Outsourcing Bsiness we are looking for a Business Change Analyst Lead who will have primary focus of supporting in ensuring all aspects of client and internal change projects are formally accepted by the business, communicated internally and externally, users are trained and the associated training materials and operating model changes are embedded. This includes new technology platform delivery as well as changes to existing solutions.

The Business Change Analyst Lead works within a 'virtual' team who will supply high quality project delivery which meets the agreed project success factors including high quality outcomes within the Pensions Administration function post implementation.

The Role:

• Support the development and communication of the strategic change roadmap


• Support the successful delivery of the organisational change acceptance and implementation success of the Programme as defined by Business Design Authority.


• They must have the ability to support in challenging the status quo on ways of traditional working.


• Support the identification of people-related risks and develop specific interventions to mitigate or address concerns


• They will support in defining and establishing the Business Design Authority and work closely with all key stakeholders including the Outsourcing, Administration Operations, Outsourcing Management Office, Quality Standards, Dealing, Treasury, Accounts and Training to support the on boarding of new clients and delivery of projects for existing clients.


• Focus will be on supporting the development and application of a robust approach for establishing business and client change requirements, business and client testing and acceptance into production and delivery of efficient well documented changes to or implementation of new operational processes.


• Ensuring the tracking and realization of benefits in line with the agreed business case.


• Work with the clients and client teams to ensure that they are prepared to adopt the new platform and portal covering such areas as communications, marketing, training and adoption into business processes.


• This includes implementing and managing the go-live process including training, 'floor walking', defect triaging and prompt transition to business as usual operation.


• Work with business project sponsors to ensure that WTW internal operational process changes are followed to realize the benefits of the business change.


• Support the Business Design Authority and key users within Outsourcing NNA to maintain and centralise feedback of features to inform continuous product improvement.


• Support the OPEX team within Outsourcing NNA.
  
  Experience in pensions is highly beneficial


• Strong background in Business Change implementation and Business Change testing and Business Design of large projects within financial services


• Experience in working with Target Operating Model design and Change implementation.


• Project Management or Project Delivery experience.


• Experience overcoming resistance to change and demonstrating the ability to gain trust and understand the issues that matter to Business.


• Excellent communication and negotiation skills


• A high attention to detail, able to navigate the complexities of our project and technical landscape.


• Experience in providing clear & concise reporting to stakeholders across both the Business and Technology organisation.
  
  At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.