Business Administration Apprentice SALAMANDER PUMPED SHOWER SYSTEMS LIMITED

1. General administrative duties including letters and mail merges

2. Prepare and ensure all post is franked and ready for postal collection.

3. Raise & process daily RMA's , cash sales and TSR's onto Vanatge, ensuring accuracy of input and filing/scanning of necessary paperwork

4. Process Purchase Orders on day received flagging any pricing queries to the sales supervisor

5. Process sales/payments for all accessories and pumps using Sage Pay

6. Arrange customer collections using relevant courier software and log any problems arising with the couriers on the relevant spreadsheet

7. To support other Sales Administrator who may have different/other duties especially during times of absence such as holidays or sickness

8. Answer and deal with inbound telephone calls from customers, installers or merchants and direct to relevant department/staff member where necessary

9. Outbound Sales Calls promoting new products and existing products on promotion (not cold calling)

10. Deliver excellent customer service at all times and ensure to follow to Data Protection laws

11. Ensure to carry out basic housekeeping duties as and when required to ensure office space is kept clean and tidy as much as possible

12. Ensure to adhere to companies Health & Safety policy & procedures

13. To take on any additional duties requested by your Manager

14. To undertake any training deemed necessary to benefit the needs of the business

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, GCSE or equivalent English Language or English Literature (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Salamander Pumps is one of the UK's leading manufacturers of water boosting products. From our site in Sunderland, our team have been developing solutions to improve water pressure and flow for over 30 years. From day one we've aimed to deliver Smarter Water Performance for our customers, with products to boost water pressure and flow across the home and using cutting edge technology to include the latest innovations.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience