Bookings Administrator - Outpatient

As Outpatient Administrator you will ensure the provision and maintenance of an efficient patient appointments service within the hospital.,

• Scheduling outpatient appointments, by telephone, for patients and to confirm such by telephone, email or letter and appointment reminders by text


• Processing referral letters via SCI Gateway, post, fax or email and dealing with said referrals in an effective and efficient manner


• Proactively investigating and resolving enquiries.


• Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners)


• Accurately recording all required information for appointments on IT systems, databases or spreadsheets


• Maintaining confidentiality in line with GDPR and policies when processing stakeholder (e.g. patient, consultant, staff, etc.) data
  
  Excellent customer service skills and telephone skills


• Strong IT skills


• You must also have excellent interpersonal and verbal and written communication skills


• A team player with a can-do attitude


• Previous Healthcare experience would be advantageous
  
  Spire Fylde Coast Hospital, Blackpool has an exciting opportunity for an experienced administrator to join our outpatient appointments team on a full time and permanent basis.


At Spire Fylde Coast Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. We offer fast access to high-quality healthcare with consultants who are experts in their field., Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.

About the Team: At Spire Fylde Coast Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. We offer fast access to high-quality healthcare with consultants who are experts in their field.

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays


• Employer and employee contributory pension with flexible retirement options


• 'Spire for you' reward platform - discount and cashback for over 1000 retailers


• Private medical insurance


• Life assurance


• Free DBS


• Free Uniform


Our Values

• We are extremely proud of our heritage in private healthcare and of our values as an organisation:


• Driving clinical excellence


• Doing the right thing


• Caring is our passion


• Keeping it simple


• Delivering on our promises


• Succeeding and celebrating together


Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employees well-being through work life balance, on-going development, support and reward.