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Booking Coordinator - Operations Team

L123 Ltd t\u002Fa Veriserv

Booking Coordinator - Operations Team

£22368

L123 Ltd t\u002Fa Veriserv, Broadeye, Stafford

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 1 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 5f14d500221a4176846a11057618c76f

Full Job Description

We require a professional and efficient communicator who can liaise with our customers to secure engineers appointments. This is a planned maintenance role and as such involves no cold calling.

The role includes maintenance of accurate computerised records of appointments, updating data in our electronic diaries and job management system, forward planning of workload to maximise efficiency and full ownership of the booking task within an expanding, dedicated operations team.

You will be responsible for resolving customer and engineer queries over the telephone and via e-mail. Experience of working in a Service Desk environment is preferable, as is knowledge of Microsoft windows, however many of our in house applications are bespoke and training will be provided.

The successful candidate will have the following:

  • A can-do attitude

  • Experience within a service support role or a high volume call centre environment

  • Excellent communication and inter-personal skills

  • Outstanding telephone tone and manner

  • Pride in their work


    • If you enjoy talking to people and you are passionate about customer service, then this might be the role for you.,
  • Customer Service: 1 year (required)

    L123 Ltd t/a Veriserv offer a comprehensive set of electrical testing services to many Blue Chip companies in the commercial and industrial sectors. Please see our services at www.veriserv.co.uk

    From £22,368 a year - Permanent, Full-time, Pulled from the full job description

  • Company pension

  • Cycle to work scheme

  • Flexitime

  • Free parking

  • On-site parking, Working hours are 37.5 per week, Monday to Friday, 9am to 5pm. A flexible working scheme is in operation.


    • Any applicant that does not complete the skills tests during the application process will not be considered.

    Job Types: Full-time, Permanent

    Pay: From £22,368.00 per year

    Benefits:
  • Company pension

  • Cycle to work scheme

  • Flexitime

  • Free parking

  • On-site parking


    • Schedule:
  • Monday to Friday

  • No weekends